HT202649: If you can't sign in with two-step verification using your Apple ID

Learn about If you can't sign in with two-step verification using your Apple ID
milesarmando
Level 1 (0 points)

Q: I know my password, but when I put it in, it says not correct email or password. Why?

I am having problems signing in to get Itunes on my Iphone

iPhone 5c

Posted on Mar 16, 2014 6:35 PM

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milesarmando

Q: I know my password, but when I put it in, it says not correct email or password. Why?

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  • by AnaMusic,

    AnaMusic AnaMusic Mar 16, 2014 6:39 PM in response to milesarmando
    Level 9 (57,213 points)
    Mar 16, 2014 6:39 PM in response to milesarmando

    Try This...

     

    Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...

     

    Reset  ( No Data will be Lost )

     

    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...

     

    Wait for the Apple logo to Appear...

     

    Usually takes about 15 - 20 Seconds... ( But can take Longer...)

     

    Release the Buttons...

     

    Note:

     

    Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID

     

    Apple ID FAQs  >  http://support.apple.com/kb/HT5622