Level 1

1 points

unable to watch rented movie, it's frozen

I rented a movie in iTunes, it's downloaded and ready to wach but won't play. Any suggestions?

iPhone 4S

Posted on Mar 16, 2014 7:21 PM

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1 reply

Level 4

3,622 points

Mar 19, 2014 12:25 PM in response to ismesme

Hi there ismesme,

You may find the troubleshooting steps in the article below helpful.

Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues

http://support.apple.com/kb/ts1718

-Griff W.

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unable to watch rented movie, it's frozen

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