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iTunes crash on start -even in safe mode

Bonjour,


Since three days my iTunes crash on start. I remove all plugins, tried to start in safe mode, no USB device connected, but no result.

Please find the crash below.


This is really annoying, no possibility to sync iPhone and iPad.


Could someone help?

Best regards.

Bernard

____________

Process: iTunes [571]

Path: /Applications/iTunes.app/Contents/MacOS/iTunes

Identifier: com.apple.iTunes

Version: 11.1.5 (11.1.5)

Build Info: iTunes-1115011001005005~2

Code Type: X86-64 (Native)

Parent Process: launchd [169]

Responsible: iTunes [571]

User ID: 501



Date/Time: 2014-03-17 07:50:22.602 +0100

OS Version: Mac OS X 10.9.2 (13C64)

Report Version: 11

Anonymous UUID: B2D005D8-7202-BE14-4FBB-A52776D9807A





Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread



Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000



Application Specific Information:

Assertion failed: (bitmap != nullptr), function void CGGlyphBuilder::create_missing_bitmaps(const CGGlyphIdentifier *, size_t, const CGGlyphBitmap **), file Fonts/CGGlyphBuilder.cc, line 147.




Thread 0 Crashed:: iTunes main Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff8a796866 __pthread_kill + 10

1 libsystem_pthread.dylib 0x00007fff8d3e835c pthread_kill + 92

2 libsystem_c.dylib 0x00007fff85788b1a abort + 125

3 libsystem_c.dylib 0x00007fff857529bf __assert_rtn + 321

4 com.apple.CoreGraphics 0x00007fff8c3ff208 CGGlyphBuilder::create_missing_bitmaps(CGGlyphIdentifier const*, unsigned long, CGGlyphBitmap const**) + 256

5 libRIP.A.dylib 0x00007fff8d8c7a7f render_glyphs + 197

6 libRIP.A.dylib 0x00007fff8d8c6d4a draw_glyph_bitmaps + 1739

7 libRIP.A.dylib 0x00007fff8d8c61da ripc_DrawGlyphs + 2204

8 com.apple.CoreGraphics 0x00007fff8c73ed15 draw_glyphs + 1449

9 com.apple.CoreGraphics 0x00007fff8c4bb168 draw_glyphs + 1534

10 com.apple.CoreGraphics 0x00007fff8c4b9613 simple_draw + 327

11 com.apple.CoreGraphics 0x00007fff8c4b949e CGPDFTextLayoutDrawGlyphs + 90

12 com.apple.CoreGraphics 0x00007fff8c8e4bda op_Tj + 69

13 com.apple.CoreGraphics 0x00007fff8c44d219 pdf_scanner_handle_xname + 108

14 com.apple.CoreGraphics 0x00007fff8c44c51f CGPDFScannerScan + 308

15 com.apple.CoreGraphics 0x00007fff8c44a81f CGPDFDrawingContextDrawPage + 513

16 com.apple.CoreGraphics 0x00007fff8c44a5d4 pdf_page_draw_in_context + 89

17 com.apple.CoreGraphics 0x00007fff8c44a574 CGContextDrawPDFPage + 57

18 com.apple.ImageIO.framework 0x00007fff876334d8 decodePDF + 2798

19 com.apple.ImageIO.framework 0x00007fff8763268a copyImageBlockSetPDF + 1053

20 com.apple.ImageIO.framework 0x00007fff875f9d04 ImageProviderCopyImageBlockSetCallback + 466

21 com.apple.CoreGraphics 0x00007fff8c45439b img_blocks_create + 559

22 com.apple.CoreGraphics 0x00007fff8c408ded img_data_lock + 1601

23 com.apple.CoreGraphics 0x00007fff8c407800 CGSImageDataLock + 149

24 libRIP.A.dylib 0x00007fff8d8cab3c ripc_AcquireImage + 769

25 libRIP.A.dylib 0x00007fff8d8c9b85 ripc_DrawImage + 1025

26 com.apple.CoreGraphics 0x00007fff8c4073a4 CGContextDrawImage + 457

27 com.apple.ImageIO.framework 0x00007fff87609e8a CGImageCreateCopyWithParametersNew + 2379

28 com.apple.ImageIO.framework 0x00007fff8760938f CGImageSourceCreateThumbnailAtIndex + 3645

29 com.apple.iTunes 0x000000010f12be40 0x10e667000 + 11292224

30 com.apple.iTunes 0x000000010e7f7c55 0x10e667000 + 1641557

31 com.apple.iTunes 0x000000010f14a13a 0x10e667000 + 11415866

32 com.apple.iTunes 0x000000010e9e68ee 0x10e667000 + 3668206

33 com.apple.iTunes 0x000000010f1482c0 0x10e667000 + 11408064

34 com.apple.iTunes 0x000000010f3789ab 0x10e667000 + 13703595

35 com.apple.iTunes 0x000000010f373329 0x10e667000 + 13681449

36 com.apple.iTunes 0x000000010f3781fa 0x10e667000 + 13701626

37 com.apple.iTunes 0x000000010f378017 0x10e667000 + 13701143

38 com.apple.iTunes 0x000000010f1652b3 0x10e667000 + 11526835

39 com.apple.iTunes 0x000000010ecf3b8b 0x10e667000 + 6867851

40 com.apple.iTunes 0x000000010ecf35e5 0x10e667000 + 6866405

41 com.apple.iTunes 0x000000010ecf4d41 0x10e667000 + 6872385

42 com.apple.iTunes 0x000000010e6799bc 0x10e667000 + 76220

43 com.apple.iTunes 0x000000010e8d8e41 0x10e667000 + 2563649

44 com.apple.iTunes 0x000000010e8d8d83 0x10e667000 + 2563459

45 com.apple.iTunes 0x000000010e8d8cbb 0x10e667000 + 2563259

46 com.apple.CoreFoundation 0x00007fff8a36ee0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

47 com.apple.CoreFoundation 0x00007fff8a262a6d _CFXNotificationPost + 2893

48 com.apple.Foundation 0x00007fff8c0017ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 68

49 com.apple.AppKit 0x00007fff85e6ccf9 -[NSApplication _postDidFinishNotification] + 289

50 com.apple.AppKit 0x00007fff85e59519 -[NSApplication finishLaunching] + 2147

51 com.apple.AppKit 0x00007fff85e58983 -[NSApplication run] + 128

52 com.apple.iTunes 0x000000010ef73212 0x10e667000 + 9486866

53 com.apple.iTunes 0x000000010e9f7934 0x10e667000 + 3737908



Thread 1:: Dispatch queue: com.apple.root.default-priority

0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64

2 com.apple.CoreFoundation 0x00007fff8a2c3155 __CFRunLoopServiceMachPort + 181

3 com.apple.CoreFoundation 0x00007fff8a2c2779 __CFRunLoopRun + 1161

4 com.apple.CoreFoundation 0x00007fff8a2c20b5 CFRunLoopRunSpecific + 309

5 com.apple.CoreFoundation 0x00007fff8a377811 CFRunLoopRun + 97

6 com.apple.mobiledevice 0x00000001180cc701 __thr_AMRegisterForCallbacks + 217

7 libdispatch.dylib 0x00007fff8cd2f2ad _dispatch_client_callout + 8

8 libdispatch.dylib 0x00007fff8cd3109e _dispatch_root_queue_drain + 326

9 libdispatch.dylib 0x00007fff8cd32193 _dispatch_worker_thread2 + 40

10 libsystem_pthread.dylib 0x00007fff8d3e8ef8 _pthread_wqthread + 314

11 libsystem_pthread.dylib 0x00007fff8d3ebfb9 start_wqthread + 13



Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff8a797662 kevent64 + 10

1 libdispatch.dylib 0x00007fff8cd3143d _dispatch_mgr_invoke + 239

2 libdispatch.dylib 0x00007fff8cd31152 _dispatch_mgr_thread + 52



Thread 3:

0 libsystem_kernel.dylib 0x00007fff8a796e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d3e8f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff8d3ebfb9 start_wqthread + 13



Thread 4:

0 libsystem_kernel.dylib 0x00007fff8a796e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d3e8f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff8d3ebfb9 start_wqthread + 13



Thread 5:

0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64

2 com.apple.CoreFoundation 0x00007fff8a2c3155 __CFRunLoopServiceMachPort + 181

3 com.apple.CoreFoundation 0x00007fff8a2c2779 __CFRunLoopRun + 1161

4 com.apple.CoreFoundation 0x00007fff8a2c20b5 CFRunLoopRunSpecific + 309

5 com.apple.CoreFoundation 0x00007fff8a377811 CFRunLoopRun + 97

6 com.apple.iTunes 0x000000010e682403 0x10e667000 + 111619

7 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621

8 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138

9 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137

10 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13



Thread 6:

0 libsystem_kernel.dylib 0x00007fff8a796716 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff8d3e9c3b _pthread_cond_wait + 727

2 com.apple.iTunes 0x000000010e66b3cb 0x10e667000 + 17355

3 com.apple.iTunes 0x000000010eae1d57 0x10e667000 + 4697431

4 com.apple.iTunes 0x000000010eae2486 0x10e667000 + 4699270

5 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621

6 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138

7 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137

8 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13



Thread 7:: com.apple.CFSocket.private

0 libsystem_kernel.dylib 0x00007fff8a7969aa __select + 10

1 com.apple.CoreFoundation 0x00007fff8a30eb83 __CFSocketManager + 867

2 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138

3 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137

4 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13



Thread 8:

0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64

2 com.apple.CoreFoundation 0x00007fff8a2c3155 __CFRunLoopServiceMachPort + 181

3 com.apple.CoreFoundation 0x00007fff8a2c2779 __CFRunLoopRun + 1161

4 com.apple.CoreFoundation 0x00007fff8a2c20b5 CFRunLoopRunSpecific + 309

5 com.apple.CoreFoundation 0x00007fff8a377811 CFRunLoopRun + 97

6 com.apple.iTunes 0x000000010eb937f0 0x10e667000 + 5425136

7 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621

8 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138

9 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137

10 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13



Thread 9:

0 libsystem_kernel.dylib 0x00007fff8a796e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8d3e8f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff8d3ebfb9 start_wqthread + 13



Thread 10:

0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64

2 com.apple.iTunes 0x000000010e67db50 0x10e667000 + 93008

3 com.apple.iTunes 0x000000010e67d8b0 0x10e667000 + 92336

4 com.apple.iTunes 0x000000010e67f1e2 0x10e667000 + 98786

5 com.apple.iTunes 0x000000010e73a5ae 0x10e667000 + 865710

6 com.apple.iTunes 0x000000010e88789b 0x10e667000 + 2230427

7 com.apple.iTunes 0x000000010ed24f26 0x10e667000 + 7069478

8 com.apple.iTunes 0x000000010eccaa53 0x10e667000 + 6699603

9 com.apple.iTunes 0x000000010e68268f 0x10e667000 + 112271

10 com.apple.iTunes 0x000000010ecca7cb 0x10e667000 + 6698955

11 com.apple.iTunes 0x000000010ecc9d82 0x10e667000 + 6696322

12 com.apple.iTunes 0x000000010e66b4b5 0x10e667000 + 17589

13 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138

14 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137

15 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13



Thread 11:

0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64

2 com.apple.iTunes 0x000000010e66b483 0x10e667000 + 17539

3 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138

4 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137

5 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13



Thread 12:

0 libsystem_kernel.dylib 0x00007fff8a796716 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff8d3e9c3b _pthread_cond_wait + 727

2 com.apple.iTunes 0x000000010e66b3cb 0x10e667000 + 17355

3 com.apple.iTunes 0x000000010e66b325 0x10e667000 + 17189

4 com.apple.iTunes 0x000000010e8db2f6 0x10e667000 + 2573046

5 com.apple.iTunes 0x000000010e8db2cd 0x10e667000 + 2573005

6 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621

7 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138

8 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137

9 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13



Thread 13:

0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64

2 com.apple.iTunes 0x000000010e66b483 0x10e667000 + 17539

3 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138

4 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137

5 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13



Thread 14:

0 libsystem_kernel.dylib 0x00007fff8a795e02 __accept + 10

1 com.apple.iTunes 0x000000010f2acfbd 0x10e667000 + 12869565

2 com.apple.iTunes 0x000000010f293fe3 0x10e667000 + 12767203

3 com.apple.iTunes 0x000000010f293f26 0x10e667000 + 12767014

4 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621

5 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138

6 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137

7 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13



Thread 15:

0 libsystem_kernel.dylib 0x00007fff8a795e02 __accept + 10

1 com.apple.iTunes 0x000000010f2acfbd 0x10e667000 + 12869565

2 com.apple.iTunes 0x000000010f293fe3 0x10e667000 + 12767203

3 com.apple.iTunes 0x000000010f293f26 0x10e667000 + 12767014

4 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621

5 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138

6 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137

7 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13



Thread 16:

0 libsystem_kernel.dylib 0x00007fff8a792a1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8a791d18 mach_msg + 64

2 com.apple.CoreFoundation 0x00007fff8a2c3155 __CFRunLoopServiceMachPort + 181

3 com.apple.CoreFoundation 0x00007fff8a2c2779 __CFRunLoopRun + 1161

4 com.apple.CoreFoundation 0x00007fff8a2c20b5 CFRunLoopRunSpecific + 309

5 com.apple.CoreFoundation 0x00007fff8a377811 CFRunLoopRun + 97

6 com.apple.iTunes 0x000000010e682403 0x10e667000 + 111619

7 com.apple.iTunes 0x000000010e66c08d 0x10e667000 + 20621

8 libsystem_pthread.dylib 0x00007fff8d3e7899 _pthread_body + 138

9 libsystem_pthread.dylib 0x00007fff8d3e772a _pthread_start + 137

10 libsystem_pthread.dylib 0x00007fff8d3ebfc9 thread_start + 13



Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x00007fff75d7d310 rcx: 0x00007fff51592598 rdx: 0x0000000000000000

rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff515925c0 rsp: 0x00007fff51592598

r8: 0x00000000fffff000 r9: 0x0000000000000093 r10: 0x0000000008000000 r11: 0x0000000000000206

r12: 0x00007fff8c92bfc0 r13: 0x00007fff8c92bf41 r14: 0x0000000000000006 r15: 0x00007fff8c92bfa8

rip: 0x00007fff8a796866 rfl: 0x0000000000000206 cr2: 0x0000000111098000


Logical CPU: 0

Error Code: 0x02000148

Trap Number: 133





Binary Images:

0x10e667000 - 0x10fd11ff7 com.apple.iTunes (11.1.5 - 11.1.5) <3598851A-8792-30BD-861C-7E5BC8C141B1> /Applications/iTunes.app/Contents/MacOS/iTunes

0x1100f2000 - 0x110172ff7 com.apple.iTunes.iPodUpdater (10.7 - 10.7) <2709E6B0-39E2-3D75-92E3-E9F27C307C4A> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater

0x1101b4000 - 0x1101dfff7 com.apple.avfoundationcf (2.0 - 138.1) <AB1DD559-FD70-39FE-8AE1-632CCA8040A2> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF

0x110218000 - 0x110536fe7 com.apple.iad.iAdCore (1.0 - 1) <9E8CC242-A900-3BD1-B044-F07F592B9B3D> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re

0x110602000 - 0x110606fff com.apple.agl (3.2.3 - AGL-3.2.3) <1B85306F-D2BF-3FE3-9915-165237B491EB> /System/Library/Frameworks/AGL.framework/Versions/A/AGL

0x110614000 - 0x110617fff com.apple.iPod (1.7 - 20) <9B9FD104-A8EE-3884-8610-B06700AC344E> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod

0x110621000 - 0x11094dff7 +libgnsdk_dsp.1.9.5.dylib (1.9.5) <14636B08-4D26-54CA-3EE8-247B2B708AF0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib

0x110979000 - 0x1109b0ff7 +libgnsdk_musicid.1.9.5.dylib (1.9.5) <C034C2ED-6A46-315F-89C8-8D54A937B255> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib

0x1109c2000 - 0x110a98fe7 +libgnsdk_sdkmanager.1.9.5.dylib (1.9.5) <D144E870-FABC-E19E-452E-A33D19595B19> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib

0x110aba000 - 0x110afdff7 +libgnsdk_submit.1.9.5.dylib (1.9.5) <6689251D-098B-0F8D-08CC-785271E98540> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib

0x110d11000 - 0x110d15ffd com.apple.audio.AppleHDAHALPlugIn (2.6.0 - 2.6.0f1) <82D2F703-F961-3298-B06F-14B772D23C7B> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn

0x110d4c000 - 0x110d52ff7 com.apple.BookKit (1.0.1 - 158) <34C7F87F-63B6-3E53-A7B1-8A6656405F41> /System/Library/PrivateFrameworks/BookKit.framework/BookKit

0x111484000 - 0x111486ff7 com.apple.textencoding.unicode (2.6 - 2.6) <0EEF0283-1ACA-3147-89B4-B4E014BFEC52> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings

0x111b0e000 - 0x112883fff com.apple.CoreFP (2.5.16 - 2.5.16) <1C390A93-4187-37E7-8A7E-4417876F069B> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP

0x1153a1000 - 0x1154d5ff7 com.apple.CoreADI (1.34.0 - 1.34.0) <33B6ECA7-680E-3517-A1C1-9785BA022516> /System/Library/PrivateFrameworks/CoreADI.framework/CoreADI

0x117d49000 - 0x117f1afff com.apple.audio.units.Components (1.10 - 1.10) <7AB53801-51BD-347E-B267-BCF71C15C023> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio

0x118047000 - 0x118138ff7 com.apple.mobiledevice (710.5 - 710.5) <C250816A-3B97-329D-9F6B-38DACA981CED> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice

0x11819d000 - 0x118393fff com.apple.audio.codecs.Components (4.0 - 4.0) <604485EE-4446-308F-9460-0A6CE9C2D98C> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs

0x118b98000 - 0x118d19fff com.apple.AirTrafficHost (351.6 - 351.6) <64B45992-C1BA-35B5-9158-732748DF6B5D> /System/Library/PrivateFrameworks/AirTrafficHost.framework/AirTrafficHost

0x11984e000 - 0x119a01ffb libCMaps.A.dylib (599.20.11) <51378607-E6E2-3E1B-8A42-223877465412> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCMaps .A.dylib

0x7fff60bef000 - 0x7fff60c22817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld

0x7fff83d8a000 - 0x7fff83db4ff7 libsandbox.1.dylib (278.11) <9E5654BF-DCD3-3B15-9C63-209B2B2D2803> /usr/lib/libsandbox.1.dylib

0x7fff83fe6000 - 0x7fff84037ff3 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x7fff8453f000 - 0x7fff8456dff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face

0x7fff845c1000 - 0x7fff845f5fff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib

0x7fff84653000 - 0x7fff84660ff0 libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib

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0x7fff8e361000 - 0x7fff8e37aff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x7fff8e3bc000 - 0x7fff8e3defff com.apple.framework.familycontrols (4.1 - 410) <4FDBCD10-CAA2-3A9C-99F2-06DCB8E81DEE> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols

0x7fff8e920000 - 0x7fff8e959ff7 com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

0x7fff8e967000 - 0x7fff8e96fff3 libCGCMS.A.dylib (599.20.11) <BB1E8D63-9FA1-3588-AC5D-1980576ED62C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib

0x7fff8e970000 - 0x7fff8e9befff com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x7fff8e9d8000 - 0x7fff8ea9cff7 com.apple.backup.framework (1.5.2 - 1.5.2) <A3C552F0-670B-388F-93FA-D917F96ACE1B> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

0x7fff8ea9d000 - 0x7fff8ea9dffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib

0x7fff8eaab000 - 0x7fff8eaf4fff com.apple.CoreMedia (1.0 - 1273.49) <D91EC90A-BFF1-300D-A353-68001705811C> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

0x7fff8eaf5000 - 0x7fff8eb8bff7 com.apple.PackageKit (3.0 - 332) <70BE1C7F-0609-32D3-9FA3-3C2CCF7FE999> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit

0x7fff8eb91000 - 0x7fff8ec78ff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib

0x7fff8ec79000 - 0x7fff8ec79fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

0x7fff8ec7a000 - 0x7fff8ec7afff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

0x7fff8ecca000 - 0x7fff8ecccfff com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove

0x7fff8eedc000 - 0x7fff8eeeefff com.apple.login (3.0 - 3.0) <8342C3B7-8363-36BE-B5B6-CD81166AEC24> /System/Library/PrivateFrameworks/login.framework/Versions/A/login

0x7fff8eeef000 - 0x7fff8f09cf27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib

0x7fff8f09d000 - 0x7fff8f0a0fff com.apple.TCC (1.0 - 1) <32A075D9-47FD-3E71-95BC-BFB0D583F41C> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC

0x7fff8f0a1000 - 0x7fff8f0d9ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices

0x7fff8f0db000 - 0x7fff8f0e6ff7 com.apple.DirectoryService.Framework (10.9 - 173.90.1) <A9866D67-C5A8-36D1-A1DB-E2FA60328698> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce

0x7fff8f115000 - 0x7fff8f146fff com.apple.MediaKit (15 - 709) <23E33409-5C39-3F93-9E73-2B0E9EE8883E> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit

0x7fff8f14f000 - 0x7fff8f150ffb libScreenReader.dylib (333.10) <B8857530-E7BC-3C40-B10E-23C815801074> /usr/lib/libScreenReader.dylib

0x7fff8f151000 - 0x7fff8f155ff7 libsystem_stats.dylib (93.90.3) <1A55AF8A-B6C4-3163-B557-3AD25DA643A8> /usr/lib/system/libsystem_stats.dylib

0x7fff8f156000 - 0x7fff8f3dffff com.apple.CommerceKit (1.2.0 - 232.6) <9ED26CEE-45AA-3C0B-95F5-AD9D2ADA8898> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit

0x7fff8f3e0000 - 0x7fff8f3e3ffc com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

0x7fff8f3e4000 - 0x7fff8f71afff com.apple.MediaToolbox (1.0 - 1273.49) <AB8ED666-6D15-3367-A033-F4A8AD33C4E0> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox

0x7fff8f71b000 - 0x7fff8f732ffa libAVFAudio.dylib (32.2) <52DA516B-DE79-322C-9E1B-2658019289D7> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib

0x7fff8f733000 - 0x7fff8f740ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib

0x7fff8f741000 - 0x7fff8fb8ffff com.apple.VideoToolbox (1.0 - 1273.49) <27177077-9107-3E06-ADAD-92B80E80CDCD> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox

0x7fff8fd7c000 - 0x7fff8fde6ff3 libType1Scaler.dylib (112.1) <B7DAB6E7-D385-3591-924B-04F8A82C05CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylib

0x7fff8fde7000 - 0x7fff8fde7fff com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x7fff8fde8000 - 0x7fff8fde9fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent

0x7fff8fe78000 - 0x7fff8ff13fff com.apple.PDFKit (2.9.1 - 2.9.1) <F4DFF4F2-6DA3-3B1B-823E-D9ED271A1522> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

0x7fff8ff14000 - 0x7fff8ff7afff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi

0x7fff8ff7b000 - 0x7fff8ffb9ff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

0x7fff8ffc7000 - 0x7fff90e15fff com.apple.WebCore (9537 - 9537.74.11) <9683BA7C-A04B-3E33-B195-DCF1C2CABF95> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore

0x7fff90e16000 - 0x7fff90e1ffff com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x7fff90e68000 - 0x7fff90e69ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib

0x7fff90e6a000 - 0x7fff90e96fff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal

0x7fff90e97000 - 0x7fff90ec1ff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib

0x7fff90ecc000 - 0x7fff90ef1ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

0x7fff90ef2000 - 0x7fff9114bff9 com.apple.security (7.0 - 55471.14) <3F7100A0-FE46-333D-9A4B-396580F1B4FE> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x7fff911a2000 - 0x7fff911aaffc libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

0x7fff91a6f000 - 0x7fff91a6ffff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 2

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 385

thread_create: 1

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=271.3M resident=125.9M(46%) swapped_out_or_unallocated=145.4M(54%)

Writable regions: Total=275.5M written=187.5M(68%) resident=211.2M(77%) swapped_out=0K(0%) unallocated=64.3M(23%)


REGION TYPE VIRTUAL

=========== =======

CG backing stores 3448K

CG image 1000K

CG raster data 148K

CG shared images 180K

Image IO 3152K

Kernel Alloc Once 8K

MALLOC 230.0M

MALLOC (admin) 32K

Memory Tag 241 128K

Memory Tag 242 12K

STACK GUARD 56.1M

Stack 15.3M

VM_ALLOCATE 16.4M

__DATA 36.6M

__IMAGE 528K

__LINKEDIT 68.5M

__TEXT 202.8M

__UNICODE 544K

mapped file 125.6M

shared memory 4K

=========== =======

TOTAL 760.2M



Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 1.68f99

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E4D3136

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E4D3136

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: M4-CT512M4SSD2, 512,11 GB

Serial ATA Device: MATSHITADVD-R UJ-8A8

USB Device: Hub

USB Device: IR Receiver

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Mar 17, 2014 12:01 AM

Reply
17 replies

Mar 17, 2014 12:48 PM in response to bdeltel

Back up all data.

Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.

From the application's menu bar, select

FileRestore Standard Fonts...

You'll be prompted to confirm, and then to enter your administrator login password.

Boot in safe mode to rebuild the font caches. Boot again as usual and test.

Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t boot in safe mode. In that case, ask for instructions.

Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

Mar 18, 2014 12:46 PM in response to bdeltel

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Mar 19, 2014 7:49 AM in response to bdeltel

Read this whole message before doing anything.

Back up all data.

Quit iTunes if it’s running.

Step 1

Hold down the option key and select

Go Library

from the Finder menu bar. Move the following items from the Library folder to the Trash, if they exist:

  • Caches/com.apple.iTunes
  • Caches/QCCompositionRepository-com.apple.iTunes.cache
  • Saved Application State/com.apple.iTunes.savedState

Leave the Library folder open. Try iTunes again. If it works now, stop here. Close the Library folder.

Step 2

If you still have problems, quit iTunes again. Go back to the Finder and move the following item from the open Library folder to the Desktop:

iTunes

Note: you are not moving the iTunes application. You’re moving a folder named “iTunes.”

Test. If iTunes now works, delete the iTunes folder on the Desktop. Otherwise, quit iTunes again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.

Step 3

In the Preferences subfolder, there may be several files having names that begin with either of the following strings:

  • com.apple.iTunes
  • com.apple.mobile.iTunes

Move them all to the Desktop.

Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.

Test again. This time iTunes should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes iTunes to malfunction. Delete those files and recreate whatever settings they contained.

If the issue is still not resolved, quit iTunes again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post again.

If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting iTunes and restoring the items you deleted in those steps from your backup.

Mar 19, 2014 11:05 AM in response to Linc Davis

I belive this is a stupid problem.


I also went back 4 backups (4 weeks) and the problem still exists... which has no sense as the problem exists only since last week.


OK, I removed the:

caches/com.appleiTunes

I had no caches/QCCompositionRepository-com.apple.iTunes.cache and no other files.


I did step 1, Step 2 and Step 3 and I still have the problem.


Best regards.

Bernard

Mar 20, 2014 12:16 AM in response to Linc Davis

Bonjour,


Still the same thing.

I reinstalled iTunes, same problem.


I do not understand, the error is always the same. I have the feeling that the error is creating by something else, but I cannot find what could be creating that issue.


I recreated the complete suggestions since the beginning of your answers and the problem remains the same.


Best regards.

Bernard

Mar 20, 2014 6:47 AM in response to bdeltel

Bonjour,


I discovered another strange symptom. After five starts of iTunes, my memory is full and my MAC starts swapping. With a 16GB mem machine, this is impressive. I did that a few times this morning and the same thing repeated every time.

After the reboot the memory situation is back to normal and the MAC is working correctly.


Best regards.

Bernard

Mar 20, 2014 10:36 AM in response to bdeltel

Back up all data.

Triple-click anywhere in the line below on this page to select it:

~/Library/Containers/com.apple.BKAgentService


Right-click or control-click the line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out, log back in, and test.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

iTunes crash on start -even in safe mode

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