3 Replies Latest reply: Jul 17, 2014 10:46 AM by OtterStCatch
eilatRoy Level 1 Level 1 (0 points)

Hi,

 

When connecting my iPod 5th generation to the latest version of iTunes, I can see the various playlists and content types, but when I press anything on the list itunes hangs and never recovers. Before the latest version this has never happened

 

Has anyone experieneced this? Help....


iPod classic, Windows 7
  • sterling r Community Specialists Community Specialists (5,565 points)

    Hello eilatRoy,

     

    It sounds like you are connecting your iPod to your computer, but when you click anything in iTunes it becomes unresponsive. I recommend the troubleshooting from the following article named:

     

    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

    http://support.apple.com/kb/ts3219

    1. Install any available software updates for your computer.
      • For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions.
      • For Windows: Refer to the documentation for your computer for instructions on using Windows Update to update your computer.
    2. Update iTunes to the latest version.
    3. Test with automatic syncing disabled.
      • For Mac OS X: Click the iTunes menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
      • For Windows: Click the Edit menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
      Reconnect your device and test to see if the issue still occurs. If your device is recognized successfully, you may be able to isolate which type of data is causing the issue. Do this by deselecting all syncing options under each of the syncing tabs and then sync. After that, re-enable your sync options one at a time until the issue returns.
      Note: If the issue only occurs when syncing data from the Info tab is enabled (For example: Contact, Calendar, Mail account or Bookmark syncing), reset the Sync History (for Mac OS X instructions see this article, for Windows see this article).

     

    Start with this troubleshooting, and if you need there are additional steps to try in the article.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling

  • OtterStCatch Level 1 Level 1 (0 points)

    Sterling, this is a non-solution for me: I've had it recommended to me several times, but it doesn't fix my problem:

     

    If I try to start iTunes with my iPhone connected (even wirelessly), iTunes freezes and remains non-responsive.

     

    If iTunes is working and I try to connect my iPhone (even wirelessly), iTunes freezes and remains non-responsive.

     

    Apple needs to acknowledge that this problem has been around for awhile, and it's affecting a LOT of users.  (See similar threads in the Apple forums.)

  • OtterStCatch Level 1 Level 1 (0 points)

    I think I may have found a solution: go to your finder and to the library.  (You may have to enable that by enabling library-view in "Preferences.")

     

    Find Library > Application Support > Sync Services.

     

    Trash Sync Services.  The whole folder.


    That fixed my problem.