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Helpful answers
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Mar 19, 2014 1:34 PM in response to lynnereaganby sterling r,Hello lynnereagan,
It sounds like your Earpods have low or muffled audio. I recommend the troubleshooting for them from the following article:
Apple EarPods: Low or muffled sound
http://support.apple.com/kb/TS4395
- Check the volume setting on your iPhone, iPad, iPod, or Mac.
- Check that the meshes in the earbud holes are free of lint or other debris.
- If any of the meshes in the earbud appear to be clogged, use a clean, small, dry, soft-bristled brush to clean them. Use the brush to carefully and gently brush all openings.
If the issue persists, go to apple.com/support/iphone/service/faq/ for information on service. For other support issues, see this article.
Thank you for using Apple Support Communities.
Cheers,
Sterling
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Mar 19, 2014 4:30 PM in response to sterling rby lynnereagan,Sorry, it's not earbuds. I said earpiece, meaning the internal part you put up to your ear on the phone.
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Mar 20, 2014 6:57 AM in response to lynnereaganby sterling r,Hello again, thank you for the clarification.
This article will help with the reciever on the phone:
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
- Receiver
Follow these steps to resolve the issue:
- Increase the volume during the call.
- Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.
- Make sure nothing is plugged into the headphone jack or the dock connector.
- Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.
- Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.
- If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.
- Restart the iPhone.
- Make sure your device is up to date.
- If the issue is not resolved after restoring the iPhone software, contact Apple Support.

