The problem is that I cannot select the latest back up as I need iOS7.1. I cannot go to settings to update it though? what do I do? thanks!
iPhone 5s
Make sure iPhone is connected to wall power and wi-fi.
Settings > General > Reset > Erase All Content and Settings to start all over and in the restore procedure choose iCloud backup.
http://support.apple.com/kb/TS4036
Message was edited by: ckuan
Hi and thanks for your help. The phone is connected to power and wifi and I cannot get off the inital setting up screen as this is the first time I have switched the phone on. I have tried selecting an older back up to restore the new phone to, but I get a message saying that there is a problem with that and I need to use the latest back up, which was created today. I updated my old phone over the weekend to the latest iOS update and it appears that the new phone is not working off the same update. Hence I cannot set up the new phone.
If the backup is from a higher IOS version then you cannot restore from that backup with a lower IOS version iPhone.
Therein lies my problem - can you advise how I set the new phone up then at all?
Many thanks
I too, had the same problem! My solution was to set iphone5 up as a new phone, update the software and then restore. When you start the process again, you can then restore from your latest backup!
I hope that all makes sense! Good luck!
Great advice and working fine now! Thank you so much !
Great advice and working fine now! Thank you so much !
I have upgraded to a 5S and am trying to restore from iCloud back up.
