iNimaa
Level 1 (0 points)

Q: iPad 4th generation loses 3G antenna constantly

after week that i have updated my iPad to iOS 7.1 my cellular network constantly disappears or enters in searching state for a while then connects again for some minutes or less and again ... i have pulled the sim out, turned the device on and off but nothings changed, this also affected my battery life that is more frustrating, would appreciate any helps thanks..

iPad, iOS 7.1, 4th Generation

Posted on Mar 17, 2014 7:05 AM

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iNimaa

Q: iPad 4th generation loses 3G antenna constantly

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  • by pedro d,

    pedro d pedro d Mar 19, 2014 2:07 PM in response to iNimaa
    Community Specialists
    Mar 19, 2014 2:07 PM in response to iNimaa

    Hello there, iNimaa.

     

    It seems like you've done some great troubleshooting so far. This Knowledge Base article offers up some great steps to review and follow for issues with Cellular data:

     

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/ts3780

     

    Resolution

    Follow these steps for help troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Make sure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.

  • by G-JO,

    G-JO G-JO May 6, 2014 1:16 PM in response to pedro d
    Level 1 (0 points)
    May 6, 2014 1:16 PM in response to pedro d

    got the same problem with iPad 4th gen, IOS 7.1.
    I tried:

    • airplane mode off and on
    • enabling and disabling LTE/4G
    • turn off and restart iPad
    • hard reset
    • reset of network settings

    nothing works.

     

    I tried switching the sim between my iPad and two iPad2, one having the same carrier,TRE , and one with VODAFONE. My sim card work flowlessly onto the  iPad2 but mine is showing the carrier logo and a normal connection signal (3 - 4 dots) but drops the connection or is very slow.

    The speedtest with the iPad2 and my sim card scores between 1.4 - 2.1 mb/s download  and 0.7 - 2.0 upload and a PING of 30 to 70 ms

    On the other hand my iPad 4th gen hardly get a connection and scores a PING near 200ms, 0.06-0.21 mb/s  download 0.03-0.01 mb/s upload (mb/s stay for "megabit per second")

     

    It seems to me there is a software problem.