HT203384: iCloud: Troubleshooting the Find My iPhone app

Learn about iCloud: Troubleshooting the Find My iPhone app
ziggyiguana

Q: once you set the device to erase - can you cancel it?

how to cancel erase for an offline device

iOS 6.1.6, find my iphone

Posted on Mar 17, 2014 6:38 AM

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Q: once you set the device to erase - can you cancel it?

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  • by randers4,

    randers4 randers4 Mar 17, 2014 8:19 AM in response to ziggyiguana
    Level 9 (62,845 points)
    Mar 17, 2014 8:19 AM in response to ziggyiguana

    You can't.  You would have to contact Apple to see if they can: http://www.apple.com/support/icloud/contact/.  You'll need your serial number to contact them.  If you don't have it, but have previously synced it with iTunes you can find it by doing the following:

     

    1. Launch iTunes on your computer.
    2. Hold down your Control key, then on the menu bar in iTunes click iTunes>About iTunes (Mac) or Help>About iTunes (PC).
    3. Any previously synced devices will scroll in a pop-up window; press the space bar to stop scrolling so you can write down the serial number.