HT204668: Locate and organize your iTunes media files

Learn about Locate and organize your iTunes media files
Bolly8a

Q: My computer crashed I need to access my itunes library

My computer crashed I need to access my itunes library

Posted on Mar 17, 2014 7:05 AM

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Q: My computer crashed I need to access my itunes library

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  • by sterling r,

    sterling r sterling r Mar 19, 2014 2:15 PM in response to Bolly8a
    Community Specialists
    Mar 19, 2014 2:15 PM in response to Bolly8a

    Hello Bolly8a,

     

    It sounds like you experienced hard drive issues, and want to be able to access your iTunes library that you had on the computer. You can download your purchases to a new computer with the following article named:

     

    iTunes 11 for Windows: Download previous purchases from the iTunes Store

    http://support.apple.com/kb/PH12491

    Download previous iTunes Store purchases to an authorized computer

    1. Click iTunes Store near the top of the iTunes window.
    2. Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
    3. In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
    4. To download an item, click its Download button IL_iCloudDownload.png.To download all available items, click Download All.

    You can also download previously purchased music, movies, and TV shows by clicking the Download button next to an item in your iTunes library.

     

    For media that was not purchased from the iTunes Store, you will need to reimport them with this article:

     

    iTunes: About the Add to Library, Import, and Convert functions

    http://support.apple.com/kb/ht1347

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling