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Mar 19, 2014 12:57 PM in response to Carla_30by pedro d,Hello there, Carla_30.
Uninstalling and reinstalling iTunes can be a complex step and needs to be done in a very specific way. The following Knowledge Base article links to those steps and also addresses troubleshooting for the very issue you're describing:
iTunes for Windows: "Registry settings" warning when opening iTunes
http://support.apple.com/kb/ts3299
If you still see the unknown error you referenced above, this article will be useful as well:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
