itunes cant connect to itunes store etc

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itunes cant connect to itunes store etc

Hi i'm new to apple and my ist iphone. i hae tried to download itunes and icloud but they arent working. Icloud says it cant connect to servre due to error - but when i check the website ther is no errors.

Itunes once started up says ''the registry settings used by the itunes driers for importing and burning cds and dvds are missing. this can happen as a result of installing other cd burning software. please reinstall itunes.'' but i have deleted and reinstalled itunes roughly 5 times now! also i have deleted eveything i can think of cd/dd bunre wise.

also it comes up ''itunes could not connect to the itunes store. an unknown error occured (0x80090318)

any help gateful

thanks 🙂

Posted on Mar 17, 2014 9:27 AM

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Answer 1

pedro d

Community Specialist

Mar 19, 2014 12:57 PM in response to Carla_30

Hello there, Carla_30.

Uninstalling and reinstalling iTunes can be a complex step and needs to be done in a very specific way. The following Knowledge Base article links to those steps and also addresses troubleshooting for the very issue you're describing:

iTunes for Windows: "Registry settings" warning when opening iTunes

http://support.apple.com/kb/ts3299

If you still see the unknown error you referenced above, this article will be useful as well:

Apple software on Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

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