Can I get a refund for a replacement MacBook Pro?

Question

Level 1

5 points

Can I get a refund for a replacement MacBook Pro?

I recently recieved a replacement for my MacBook Pro 2011 for free since I had AppleCare. The new MBP is a Late 2013 Retina model. Admittedly, the Retina display is gorgeous, and the laptop is speedy, but...I'm not happy with it. I miss my CD drive, I miss my Hi-Res Anti-glare display, I miss all the extra ports, and I miss being able to upgrade/fix the laptop myself when necessary. So, I want to return and get a refund for the replacement, and then buy a refurbished 2012 model from the Apple's online Mac refurb store.

I was told by Apple support that I should be able to get a refund, but then they directed me to contact the actual store where I recieved the replacement. So I called the store, and they told me I cannot get a refund.

Who is correct, Apple Support, or the actual Apple Store? I am confused, and I don't want to be stuck with a MBP I don't want.

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Mar 17, 2014 11:28 AM

Reply

Answer 1

Mar 17, 2014 11:47 AM in response to MLDalglish

You will need to contact Apple Support where you received the replacement. The people here are fellow users.

Here are the Worldwide tech support Numbers

http://support.apple.com/kb/HE57

Reply

Answer 2

Mar 17, 2014 11:52 AM in response to MLDalglish

Call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.

GOOD LUCK!

Reply

Answer 3

Mar 17, 2014 7:24 PM in response to MLDalglish

The official policy is that you cannot get a refund for a replacement unless it is within 14 days of the purchase of the original product. On the other hand, the official policy is that you get the same model when you get a replacement, and you got a newer one...

Reply