HT1766: Back up and restore your iPhone, iPad, or iPod touch with iCloud or iTunes
Learn about Back up and restore your iPhone, iPad, or iPod touch with iCloud or iTunes
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All replies
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Helpful answers
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Mar 17, 2014 3:10 PM in response to Teoproby lizdance40,Your phone must be plugged in to power and screen locked to backup.
Your iPhone backs up over wifi on your home network.
If you backup to the cloud, does your iCloud backup exceed 5GB? (important if you backup more than one device)
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Mar 17, 2014 3:10 PM in response to Teoproby Texas Mac Man,You posted in the iPad forum. Is this a problem with an iPad or iPhone?
Cheers, Tom
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Mar 17, 2014 3:11 PM in response to Teoproby sberman,Are you trying to back up to iCloud? If so:
http://support.apple.com/kb/TS3992
As you can see from thoroughly reading this, there are prerequisities you must meet before doing the backup.