HT1766: Back up and restore your iPhone, iPad, or iPod touch with iCloud or iTunes

Learn about Back up and restore your iPhone, iPad, or iPod touch with iCloud or iTunes

Teopro

Level 1 (0 points)

Q: Help

I keep hitting back up now and it keep saying it can't be completed

iPhone 5s, iOS 7.1

Posted on Mar 17, 2014 3:07 PM

I have this question too

Q: Help

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Helpful answers

by lizdance40,

lizdance40 Mar 17, 2014 3:10 PM in response to Teopro
Level 4 (2,382 points)

Mar 17, 2014 3:10 PM in response to Teopro

Your phone must be plugged in to power and screen locked to backup.
Your iPhone backs up over wifi on your home network.
If you backup to the cloud, does your iCloud backup exceed 5GB? (important if you backup more than one device)
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by Texas Mac Man,

Texas Mac Man Mar 17, 2014 3:10 PM in response to Teopro
Level 8 (46,611 points)

Mar 17, 2014 3:10 PM in response to Teopro

You posted in the iPad forum. Is this a problem with an iPad or iPhone?

 Cheers, Tom
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by sberman,

sberman Mar 17, 2014 3:11 PM in response to Teopro
Level 8 (41,090 points)

Mar 17, 2014 3:11 PM in response to Teopro

Are you trying to back up to iCloud? If so:
http://support.apple.com/kb/TS3992

As you can see from thoroughly reading this, there are prerequisities you must meet before doing the backup.
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