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dropped my phone

and now I cannot turn it off. Is there something I can do or do I need to take it to Apple store or to my provider.

MacBook Pro, Mac OS X (10.7.2), HP Photosmart Premium

Posted on Mar 17, 2014 7:27 PM

Reply
7 replies

Mar 2, 2015 6:30 PM in response to ashley1412

If you got sea water on the device you should keep it off and put it into a bag of uncooked rice for 5-7 days. After that, you can try and charge it and see if it will work. More than likely not, but if you have been trying to turn it on and/or trying to charge it, you have probably ruined it. You can make an appointment at the Genius Bar of the nearest Apple Store and arrange for an out of warranty replacement. Water damage is not covered by warranty.

dropped my phone

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