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donnaaubrey55
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Q: I did not do clash of clan my grandson who is 10 did this from my iPhone

I did not do all these purchases in this game clash of clan

Posted on Mar 17, 2014 9:24 PM

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donnaaubrey55

Q: I did not do clash of clan my grandson who is 10 did this from my iPhone

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 18, 2014 12:58 AM in response to donnaaubrey55
    Level 10 (135,625 points)
    iTunes
    Mar 18, 2014 12:58 AM in response to donnaaubrey55

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.

     

    Assuming that you are wanting a refund, then all purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com

     

    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    To try and stop it happening again then you can use Settings > General > Restrictions on your phone to prevent in-app purchases, and you can require your password to be entered for every download (the default is a 15 minute period during which it doesn't need reentering).