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User profile for user: MacPcConsultant
MacPcConsultant Author
User level: Level 1
21 points

MacBookPro 2.4GHz i5, 4 GB RAM Video shuts off after OS upgrade

A friend of mine has a MacBookPro 2.4GHz i5 with 4GB of RAM and running 10.68 and was doing fine.


Two weeks ago Disk Warrior was used on the internal drive via target mode and small errors were corrected. Then an OS upgrade to 10.75, and ever since then, he reported three times the video suddenly dies but the fan (and probably internal HD) stay on. The video cannot be revived by any key or the trackpad, and removing all USB devices don't help. He had to hold down the power button for the usual five seconds, then it started up fine, producing a crash report.


Went to visit his again today. Reset the SMC using the usual three keys and power button. Zapped the PRAM. However, for the first time in my presence while he had six programs running and the internal fans were audibly running fast, the fourth episode occurred. Yes, the fans stayed on high and the video could not be revived. Told my friend that this is most likely an hardware issue and heat-related, and he should limit the number of apps running and add more RAM.


I've used many Mac laptops using 10.75 and haven't had this issue. This friend thinks it was the OS upgrade 10.68 ----> 10.75 and/or running Disk Warrior which caused these episodic malfunctions.


What do you think is the cause ? Does the report below help ?


Any of you had this problem when running 10.75 and 10.75 was a contributing cause ?



Thank you.






========================================


Interval Since Last Panic Report: 36758 sec

Panics Since Last Report: 2

Anonymous UUID: 2B192979-A901-4E0E-AFAF-E8B575DA5EFB

Mon Mar 17 15:51:54 2014

panic(cpu 2 caller 0xffffff7f80926007): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff809f9fb000 0x0a5480a2, D0, P3/4

Backtrace (CPU 2), Frame : Return Address

0xffffff807634afa0 : 0xffffff8000220792

0xffffff807634b020 : 0xffffff7f80926007

0xffffff807634b0b0 : 0xffffff7f80a1eb83

0xffffff807634b110 : 0xffffff7f80a1ebf7

0xffffff807634b180 : 0xffffff7f80d20855

0xffffff807634b2c0 : 0xffffff7f80a42ddd

0xffffff807634b2f0 : 0xffffff7f8092fd6a

0xffffff807634b3a0 : 0xffffff7f8092b43c

0xffffff807634b590 : 0xffffff7f8092c668

0xffffff807634b660 : 0xffffff7f81e384d9

0xffffff807634b720 : 0xffffff7f81e6deb6

0xffffff807634b7b0 : 0xffffff7f81e50e99

0xffffff807634b810 : 0xffffff7f81e512d1

0xffffff807634b860 : 0xffffff7f81e51694

0xffffff807634b8f0 : 0xffffff7f81e524ed

0xffffff807634b930 : 0xffffff7f81e0e2a1

0xffffff807634baa0 : 0xffffff7f81e52d6d

0xffffff807634bb60 : 0xffffff7f81e0b346

0xffffff807634bbc0 : 0xffffff8000655f3e

0xffffff807634bbe0 : 0xffffff800065681a

0xffffff807634bc40 : 0xffffff8000656fbb

0xffffff807634bd80 : 0xffffff80002a3f08

0xffffff807634be80 : 0xffffff8000223096

0xffffff807634beb0 : 0xffffff80002148a9

0xffffff807634bf10 : 0xffffff800021bbd8

0xffffff807634bf70 : 0xffffff80002aef10

0xffffff807634bfb0 : 0xffffff80002daec3

Kernel Extensions in backtrace:

com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 bf000->0xffffff7f80bbafff

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808ad000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80874000

com.apple.nvidia.nv50hal(7.3.2)[38ACBB3D-4E3C-3883-9A4B-67F15592905F]@0xffffff7 f80bbb000->0xffffff7f80eddfff

dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 bf000

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000

com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff7f81e000 00->0xffffff7f81ec2fff

dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 bf000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808ad000

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80874000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

11G63

Kernel version:

Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 1710113429437

last loaded kext at 73902706311: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f8250b000, size 28672)

last unloaded kext at 191059296967: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f81722000, size 65536)

loaded kexts:

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.2.5a5

com.apple.driver.AppleMikeyDriver 2.2.5a5

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AGPM 100.12.75

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.SMCMotionSensor 3.0.2d6

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleSMCPDRC 5.0.0d8

com.apple.iokit.IOBluetoothSerialManager 4.0.8f17

com.apple.GeForce 7.3.2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.3

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.driver.AppleMuxControl 3.1.33

com.apple.driver.ApplePolicyControl 3.1.33

com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleIntelHDGraphics 7.3.2

com.apple.driver.AppleIntelHDGraphicsFB 7.3.2

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUSBTCButtons 227.6

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17

com.apple.driver.AppleUSBCardReader 3.0.6

com.apple.driver.AppleUSBTCKeyboard 227.6

com.apple.driver.AppleIRController 312

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.iokit.SCSITaskUserClient 3.2.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCISerialATAPI 2.0.3

com.apple.iokit.IOAHCIBlockStorage 2.1.0

com.apple.driver.AppleFWOHCI 4.9.0

com.apple.driver.AirPort.Brcm4331 561.7.22

com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8

com.apple.driver.AppleUSBHub 5.1.0

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleAHCIPort 2.3.1

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleUSBEHCI 5.1.0

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.4

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 195.0.0

com.apple.driver.DspFuncLib 2.2.5a5

com.apple.iokit.IOSurface 80.0.2

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.iokit.IOAudioFamily 1.8.6fc18

com.apple.kext.OSvKernDSPLib 1.3

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.2.5a5

com.apple.iokit.IOHDAFamily 2.2.5a5

com.apple.driver.AppleGraphicsControl 3.1.33

com.apple.driver.AppleSMC 3.1.3d10

com.apple.driver.IOPlatformPluginLegacy 5.0.0d8

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.nvidia.nv50hal 7.3.2

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.IOPlatformPluginFamily 5.1.1d6

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.NVDAResman 7.3.2

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.kext.triggers 1.0

com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17

com.apple.iokit.IOBluetoothFamily 4.0.8f17

com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1

com.apple.iokit.IOUSBMassStorageClass 3.0.3

com.apple.driver.AppleUSBMultitouch 230.5

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.1.0

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1

com.apple.iokit.IOFireWireFamily 4.4.8

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IOEthernetAVBController 1.0.1b1

com.apple.iokit.IONetworkingFamily 2.1

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOUSBFamily 5.1.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 331.7

com.apple.iokit.IOStorageFamily 1.7.2

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.19.22)

Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: composite_device, 0x2101, 0x0201, 0xfa140000 / 6

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 9

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: My Book 1110, 0x1058 (Western Digital Technologies, Inc.), 0x1110, 0xfd130000 / 5

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

MacBook Pro, Mac OS X (10.7.4)

Posted on Mar 17, 2014 11:11 PM

Reply
2 replies
User profile for user: BobRz
BobRz
User level: Level 5
6,138 points

Mar 18, 2014 3:50 AM in response to MacPcConsultant

It looks like the mid-2010 problem. There's an issue with the graphics module on that machine. There was a program in place to replace the motherboard within 3 years of purchase, but you're probably outside of that. Some folks have supposedly gotten theirs changed outside of that period, so you can try.


http://support.apple.com/kb/TS4088?viewlocale=en_US&locale=en_US


What you can do to use it is download gfxcardstatus from http:gfx.io and force the graphics to Intel. That will lessen the panics at the expense of graphics speed.


You may be eligible for a depot repair, which is a flat rate of about $310. Ask at the Genius Bar. Take along a printout of your panic.

Reply
User profile for user: clintonfrombirmingham
clintonfrombirmingham
User level: Level 7
30,100 points

Mar 18, 2014 4:00 AM in response to MacPcConsultant


Mid-2010 15" MacBook Pros - the bad NVIDIA GPU


If you're having frequent kernel panics with your 15" mid-2010, or intermittent screen problems, the problem is, more than likely, the faulty NVIDIA GPU found in a number of those machines.


Here's just a sample of a kernel panic log that points to the faulty NVIDIA card:


Kernel Extensions in backtrace (with dependencies):          com.apple.GeForce(6.4.0)@0x82ac4000->0x82b7afff             dependency: com.apple.NVDAResman(6.4.0)@0x834a0000             dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000             dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000             dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000          com.apple.nvidia.nv50hal(6.4.0)@0x83c05000->0x84019fff             dependency: com.apple.NVDAResman(6.4.0)@0x834a0000          com.apple.NVDAResman(6.4.0)@0x834a0000->0x8378dfff             dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000             dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000             dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000


Here's the "official" Apple take on the issue - but the very real kernel panics need not be preceded by 'Intermittent black screen or loss of video'... in fact, you might not experience any video problems at all. Although video problems can certainly be a portent of things to come…


So what can you do? Print out a copy of your kernel panic and a copy of the Knowledge Base article and take them, along with your machine, to your local Apple Store or an Apple Authorized Service Provider. The unfortunate thing is that many people have passed the “three years from date of purchase” now and Apple is not honoring the free logic board replacement for many users. Some dealers seem to be making some exceptions for those past the three year mark, but don’t count on it…


Good luck,


Clinton

Reply

MacBookPro 2.4GHz i5, 4 GB RAM Video shuts off after OS upgrade

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