1 Reply Latest reply: Mar 20, 2014 7:21 AM by sterling r
adeyemi.as Level 1 Level 1 (0 points)

Hi,

 

can anyone help, my itune is not connecting to internet despite my LAN connection being very active.


Windows 8
  • sterling r Community Specialists Community Specialists (5,440 points)

    Hello Adeyemi.as,

     

    It sounds like you are unable to connect to the iTunes Store in the iTunes application. I recommend the troubleshooting from the following article for PC named:

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/ts1368

    Troubleshoot issues in Windows

     

    If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.

    Note: The hosts file may be blocking the iTunes Store.Microsoft's article How do I reset the hosts file back to the default? has instructions and a FixIt to have Windows try to reset the hosts defaults for you.Note: Some workplaces may put internal resources in the hosts file and may block iTunes Store. The FixIt doesn't work for Windows 8.To create a copy of your hosts file and replace it with an empty hosts file, follow the instructions below:
    1. You can find the hosts file at: C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
    2. Select the hosts file. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
    3. Drag the original hosts file to your desktop.
    4. Right-click the duplicate file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
    5. When Notepad opens, choose Edit > Select All.
    6. Choose Edit > Delete.
    7. Choose File > Save.
    8. Close Notepad.
    9. Right-click the duplicate file, and choose Rename.
    10. Type "hosts" (without quotation marks) and press Enter.
    11. Restart your computer and try connecting to the iTunes Store.

     

    If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.

     

    If the issue persists, there is an Advanced troubleshooting article I would next use found here:

     

    iTunes: Advanced iTunes Store troubleshooting

    http://support.apple.com/kb/TS3297

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling