Email from apple@support.com

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Level 1

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Email from apple@support.com

Good morning all!

I've received a funny email (a few actually in the last few days). I'm hesitant to do so because I did receive a phishing email once before. The FAQ link isn't clickable. I've read identifying legit emails from Apple - but I'm still stuck. It doesn't seem to fit into what is outlined in the article. What do you think?

Thanks for your help

Kristy

EMAIL:

Dear Customer,

We need to ask you to complete a short and brief step to securing and validating your account information.

Click here to complete validation

Failure to complete our validation process will result in a suspension of your Apple ID.

We take every step needed to automatically validate our users, unfortunately in your case we were unable to. The process only takes a couple of minutes and will make sure there is no interruption to your account.

Wondering why you got this email?

This email was sent automatically during routine security checks. We are not completely satisfied with your account information and require you to update your account to continue using our services uninterrupted.

For more information, see our FAQ.

Thanks,

Apple Customer Service

OS X Mavericks (10.9.2)

Posted on Mar 18, 2014 3:26 AM

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Answer 1

Best reply

stedman1

Community+ 2024

Level 10

256,422 points

Mar 18, 2014 3:28 AM in response to KristyG80

Yes, it is a phishing attempt. Do not respond. Do not divulge any personal or financial information. Forward the suspicious email to Apple at reportphishing@apple.com

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Answer 2

KristyG80 Author

Level 1

5 points

Mar 18, 2014 4:07 AM in response to stedman1

Thanks Stedman! Appreciate your feedback. Will definitely email apple.

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Answer 3

Mar 18, 2014 4:09 AM in response to KristyG80

You are quite welcome.

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Answer 4

SoloWolf

Level 1

0 points

Mar 18, 2014 1:57 PM in response to KristyG80

Got similar email and I accidently typed in my Apple ID and password, but I didn't give them any credit card info or other personal info. Not sure what to do now. Someone please help? Thanks..

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Answer 5

King_Penguin

Level 10

334,144 points

Mar 18, 2014 2:19 PM in response to SoloWolf

If you haven't already done so then you should change your password immediately e.g. by logging into it via the Store > View Account menu option on your computer's iTunes or via http://appleid.apple.com

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Answer 6

SoloWolf

Level 1

0 points

Mar 18, 2014 2:30 PM in response to King_Penguin

Yep. Did that. Thanks so much...Fingers crossed now. These phishing e-mails are annoying!

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Answer 7

Apr 22, 2014 1:11 PM in response to KristyG80

I got an email from here: appel@support.com

Here is the content:

Hello,

Your apple ID was used to login to your iCloud account through unknown device.

Your apple account is now blocked temporarily.

Please login to your account to verify your personal information now.

Confirm

Thank you

Apple Inc 2014

I logged in through the official site and verified my data, can that cause me any problem?

I am worried.

Thank you

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Answer 8

Apr 22, 2014 1:14 PM in response to gingerquest

gingerquest wrote:

I logged in through the official site and verified my data, can that cause me any problem?

When you say "logged in through the official site," do you mean you clicked the link in the email, or went to apple.com directly? If the latter, nothing to worry about.

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Answer 9

varjak paw

Level 10

170,200 points

Apr 22, 2014 1:25 PM in response to gingerquest

It's a fake message, and if you clicked on the link in the email you were probably taken to a site that faked Apple's site. IMMEDIATELY to go Apple's real site:

https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

and change your password. If you cannot change the password, someone has taken your information and hijacked your account. You can try this:

https://iforgot.apple.com

and if that doesn't work either you'll need to call Apple Support and ask to speak with Account Security.

If you did not click on the link but rather went directly to Apple, then as SJF said you should have little to worry about.

Regards.

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Answer 10

Raz_

Level 1

0 points

May 13, 2014 5:21 PM in response to varjak paw

Received 2 mails in 30 min time, from: support@apple.com... Legit? I doubt that

https://m.flickr.com/#/photos/121006602@N04/13994397227/

Links direct me to what looks to be a flash page under this address:

http://www.notre-dame-ozanam.fr/diapoflash/grece2008/img/eng/2/a1f88319205ef97a6 14ccfe72f5d637b/

None other buttons except "manage your Apple ID" works. I'd rather had my account frozen than be a victim of a fishing scam.

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Answer 11

May 13, 2014 7:20 PM in response to Raz_

If the link takes you to the URL you posted, that's really concerning, because emails coming from the @apple.com domain *should* be legitimate. But the one you got clearly isn't.

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