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Helpful answers
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Mar 20, 2014 7:47 AM in response to NOV NMPby sheila_m.,Hello NOV NMP,
Thank you for the details of the issue you are experiencing with your iPhone. Depending on the warmth of the iPhone, this can be normal behavior. The following article explains warmth while charging and using other functions more in-depth:
http://support.apple.com/kb/HT2101
For the situation you described, I recommend restoring your iPhone as new. This will help you identify whether it is a hardware or software issue:
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Additionally, I recommend backing up any important information from your iPhone before restoring:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.
