HT202023: About in-app purchases
Learn about About in-app purchases
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All replies
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Helpful answers
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Mar 18, 2014 6:19 AM in response to markteacherby King_Penguin,All purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can use Settings > General > Restrictions on your phone to turn off in-app purchases and to require your password to be entered for every download (the default is a 15 minute period during which it doesn't need re-entering)