HT202023: About in-app purchases

Learn about About in-app purchases
markteacher
Level 1 (0 points)

Q: How do I get a refund on in app purchases my two year old made?

How do i get a refund on an in-app purchase my two year old made? HELP!

iPhone 4S

Posted on Mar 18, 2014 5:59 AM

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markteacher

Q: How do I get a refund on in app purchases my two year old made?

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 18, 2014 6:19 AM in response to markteacher
    Level 10 (135,516 points)
    iTunes
    Mar 18, 2014 6:19 AM in response to markteacher

    All purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    To try and stop it happening again you can use Settings > General > Restrictions on your phone to turn off in-app purchases and to require your password to be entered for every download (the default is a 15 minute period during which it doesn't need re-entering)