2 Replies Latest reply: Sep 4, 2015 8:16 PM by Ome812
Ratnakar Reddy Level 1 Level 1

Hi Team,


I am using IPhone 2G Model: A1203. While iam transfering Videos(mp4 format) from itunes to iphone it shows this Error "Some items were not copied to the iphone because they cannot be played on this iPhone". Itunes is 11 version  Please help me to get rid of this error.

Thanks in Advance

iOS 3.1.3, Model A1203
  • Level 5 Level 5

    Hey Ratnakar Reddy,



    Thanks for the question. I understand that you are experiencing issues syncing your iPhone with iTunes. The following resource outlines the exact error message you are receiving:


    iTunes: Videos may be unable to sync to iPhone, iPad, or iPod






    Matt M.

  • Ome812 Level 1 Level 1

    I have an iPhone6 and this week it stopped downloading any more songs to it. The songs have played on this iPhone before, but after removing them, I cannot add it back. I cannot add back the audiobooks I was listening to at the beginning of the week. I have tried loading an older backup restore (2 years old, way before this issue) no luck though.


    When adding songs, error is in iTunes:

    "Some of the item in the iTunes library, including "...", were not copied to the iPhone "" because they cannot be played on this iPhone.

    Next remove the Sync Music check.


    When adding audiobooks, the error is on the phone:

    "!iTunes Sync 164 items could not be synced. See iTunes for more information" but there is no information.

    Do I have to start from Restore iPhone?