HollerinaMarleau

Q: Movie issues.

For some reason the movies I've bought in the past are no longer accessible. I get the message: "The movie “Stranger Than Fiction” could not be used because the original file could not be found. Would you like to locate it?", but then I can't find them. It's like that for many of my movies! I paid for them, so I should be able to have access to them.

MacBook Pro (13-inch Mid 2012)

Posted on Mar 18, 2014 7:16 AM

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Q: Movie issues.

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  • by Limnos,Helpful

    Limnos Limnos Mar 18, 2014 9:25 AM in response to HollerinaMarleau
    Level 9 (54,621 points)
    Mac OS X
    Mar 18, 2014 9:25 AM in response to HollerinaMarleau

    For one, the links seem to be broken in your iTunes collection.That's not somebody denying you inalienable rights to your purchases, its problems with your computer you need to fix.

     

    iTunes: Finding lost media and downloads - http://support.apple.com/kb/TS1408

     

    If the file really is missing, you can try downloading again.

     

    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085 ); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this).  Downloading previously purchased movies and TV shows requires iTunes 10.6 or later.  Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid.  Apple recommends,  "You always back up your iTunes library in the event that a purchased item is no longer available on the iTunes Store," (http://support.apple.com/kb/ht2519).

  • by HollerinaMarleau,

    HollerinaMarleau HollerinaMarleau Mar 18, 2014 7:12 PM in response to Limnos
    Level 1 (0 points)
    Mar 18, 2014 7:12 PM in response to Limnos

    Thank you so much for the in-depth response! I'll give these suggestions a try .