1 Reply Latest reply: Mar 20, 2014 9:27 AM by pedro d
MamaD4boys Level 1 Level 1 (0 points)

every minute or so it searching for signal   resulting in dropped calls...inability to send texts  or even dial out.


I have tried the suggestions posted in similar complaints  nothing changes,  Verizon has even install a new SIM card.

iPhone 5s, iOS 7.1
  • pedro d Community Specialists Community Specialists (2,700 points)

    Hello there, MamaD4boys.


    The following Knowledge Base article offers some great in-depth steps for troubleshooting issues with calls on your iPhone:


    iPhone: Troubleshooting issues making or receiving calls



    Follow the steps below to resolve this issue. Please test after each step.

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Check your phone settings:
    3. Ensure that your software is up to date:
      1. Check for a carrier settings update.
      2. Check for an iOS software update.
        Some updates may require a Wi-Fi connection.
    4. If the iPhone has a SIM card, reseat the SIM card.
    5. If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
    6. Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
    7. Try to make or receive calls in another location.
    8. Attempt to isolate to one network band:
      • If you're having the issue on LTE, disable LTE, if possible, and try again.
      • If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
    9. Contact the carrier to check the following:
      • Your account is properly configured to use the specific iPhone that has the issue.
      • There are no localized service outages.
      • Your account doesn't have a billing-related block.
      • Your calls don't have errors on the carrier system.
    10. Restore the phone as new.

    If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.


    Thanks for reaching out to Apple Support Communities.