what does error 2 mean?

Hello shanejon,

Thank you for using Apple Support Communities.

For more information, take a look at:

Resolve specific iTunes update and restore errors

http://support.apple.com/kb/ts3694#2

Configure your security software

Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.

Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.

Have a nice day,

Mario