HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch

Learn about Get help with hardware features on your iPhone, iPad, and iPod touch
royfromglenrothes

Q: white screen on 4s

i updated to ios7.1 and now i have a white screen can any one help the phone is 2y old help please

iPhone 4, iOS 4.3.3

Posted on Mar 18, 2014 12:19 PM

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Q: white screen on 4s

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  • by AnaMusic,

    AnaMusic AnaMusic Mar 18, 2014 12:21 PM in response to royfromglenrothes
    Level 9 (57,234 points)
    Mar 18, 2014 12:21 PM in response to royfromglenrothes

    First try a Reset  ( No Data will be Lost )

     

    Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons

     

    If no joy... Try a Restore...

     

    1: Connect the device to Your computer and open iTunes.

     

    2: If the device appears in iTunes, select and click Restore on the Summary pane.

     

    Restoring  >  http://support.apple.com/kb/HT1414

     

    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.

     

     

    Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer

     

     

         Note on Recovery Mode.

     

    You may need to try this More than Once... Be sure to Follow ALL the Steps...

     

         Once you have Recovered your Device...

     

    Re-Sync your Content or Restore from the most Recent Backup...

     

    Restore from Backup  >  http://support.apple.com/kb/ht1766

     

    If the issue Persists... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first..