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Why are photos sent to me not coming through?

Why are photos e mailled to me not coming through to my icloud.com e mail?

iPad Air Wi-Fi

Posted on Mar 18, 2014 3:41 PM

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6 replies

Mar 18, 2014 4:48 PM in response to hazel1254

Reference: http://support.apple.com/kb/ht4899


Troubleshooting false-positives

Due to the complexity of accurately detecting and filtering out junk mail, on rare occasions a legitimate email from a friendly source may be blocked from reaching your Inbox. This is called a false positive.

If you feel that a legitimate email message was inadvertently filtered, you may want to ask your friend to send a follow-up email to verify that the issue exists. If you notice that multiple email messages are being delayed, bounced, or not delivered, contact iCloud Support. Also make sure to check your Junk folder for email messages that were incorrectly marked as junk mail. To check your Junk folder at iCloud.com, choose the Mail application and click the Junk folder in the sidebar. Email messages in the Junk folder are automatically deleted after 30 days.

Mar 18, 2014 5:04 PM in response to Jay-Ray

Thank you.

I have been sent several e mails containing photos and none of them have been received.

I checked my 'Junk' folder but there is nothing there.

I also tried to contact iCloud Support but I live in the United Kingdom and the number they supplied does not work.

I will go to my local Apple store as the on-line Apple support appears to be only for US customers.

Thank you for taking the time respond to my query.

Mar 18, 2014 5:12 PM in response to hazel1254

hazel1254 wrote:


I have been sent several e mails containing photos and none of them have been received.


You may also want to check your space available as you only get 5GB free. It's unlikely that this is what you are experiencing, but it can certainly cause you not to receive any emails that don't fit.



Reference: http://support.apple.com/kb/ht4863

Mailbox Size

Your iCloud account includes 5 GB of free storage, which is shared by mail, documents, account information, and the iOS settings and app data that are automatically backed up by iCloud. You can also purchase additional storage.

Manage your iCloud Storage: http://support.apple.com/kb/ht4847

Why are photos sent to me not coming through?

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