nogibby
Level 1 (0 points)

Q: Since updating to ios7.1, I can no longer use conferencing for incoming calls.  Is there still an option to put a current call on hold, answer an incoming call, and then merge the calls?

Since updating to ios7.1, I can no longer use conferencing for incoming calls.  Is there still an option to put a current call on hold, answer an incoming call, and then merge the calls?

iPhone 5s, iOS 7.1, just updated

Posted on Mar 18, 2014 5:40 PM

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nogibby

Q: Since updating to ios7.1, I can no longer use conferencing for incoming calls.  Is there still an option to put a current cal ... more

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  • by sberman,

    sberman sberman Mar 18, 2014 5:50 PM in response to nogibby
    Level 8 (41,017 points)
    Mar 18, 2014 5:50 PM in response to nogibby

    All this depends on what type of cellular service you have - GSM or CDMA.  See this article:

    http://support.apple.com/kb/HT4515

  • by sberman,

    sberman sberman Mar 18, 2014 5:51 PM in response to nogibby
    Level 8 (41,017 points)
    Mar 18, 2014 5:51 PM in response to nogibby

    By the way, in the U.S., AT&T is a GSM carrier, Verizon is a CDMA carrier.

  • by nogibby,

    nogibby nogibby Mar 18, 2014 6:09 PM in response to sberman
    Level 1 (0 points)
    Mar 18, 2014 6:09 PM in response to sberman

    GSM, with AT&T.  I have always used the conferencing feature.  I can still ADD a call to an existing conversation if I DIAL OUT to a new number.  Since upgrading, when I am on a call and another call comes in, if I put the first call on hold and answer the second call, there is no longer an option to merge the 2 calls into a conference.  This is a feature that I use almost everyday, and I need to find out how to get it back.

  • by sberman,

    sberman sberman Mar 18, 2014 6:20 PM in response to nogibby
    Level 8 (41,017 points)
    Mar 18, 2014 6:20 PM in response to nogibby

    Merge calls is still listed in the iPhone User Guide updated for iOS 7.1.  I don't personally use this feature, so I cannot give you firsthand information.

     

    Perhaps AT&T could help.  You can phone them at 611 from your iPhone (in the U.S.), or (800) 331-0500.  They staff both numbers 24/7.

  • by josephavellino,

    josephavellino josephavellino Mar 21, 2014 8:37 AM in response to nogibby
    Level 1 (10 points)
    Mar 21, 2014 8:37 AM in response to nogibby

    I am having a somewhat similar problem. Only started w/ iOS 7.1 upgrade.

     

    I dial the first party. When I try to dial the second party, the first party is dropped and I get an error message "Call Failed." iPhone 5S. Have rebooted phone etc. Happens with every call regardless of signal strength, who the parties are etc

     

    Contacted AT&T which responded, "contact Apple."