HT201263: If you can't update or restore your iPhone, iPad, or iPod touch
Learn about If you can't update or restore your iPhone, iPad, or iPod touch
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All replies
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Helpful answers
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Mar 18, 2014 8:13 PM in response to Bmurphy466by AnaMusic,See Here for > Frozen or unresponsive iPhone
Try this First... No Data will be Lost..
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons..
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Mar 18, 2014 8:17 PM in response to Bmurphy466by AnaMusic,Try it again...
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
More Info in the link from my first post > Frozen or unresponsive iPhone
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Mar 18, 2014 8:19 PM in response to AnaMusicby Bmurphy466,Tried that, iTunes isn't detecting my phone
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Mar 18, 2014 8:20 PM in response to Bmurphy466by AnaMusic,See Step 3 above.
Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
- iTunes free download from www.itunes.com/download
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Mar 18, 2014 8:38 PM in response to Bmurphy466by AnaMusic,Any Error Messages or Alerts...? Are you using a PC or a Mac...?
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Mar 18, 2014 8:46 PM in response to AnaMusicby Bmurphy466,the itunes logo wont show on my phone and im using mac
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Mar 18, 2014 8:50 PM in response to Bmurphy466by AnaMusic,The Basic Troubleshooting Steps are:
Restart... Reset... Restore...
As you have tried all these Steps and you still have issues...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...
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Mar 18, 2014 8:52 PM in response to AnaMusicby Bmurphy466,thanks for everything ill bring it in soon
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