Line cut off when printing email - page break issue?

Hi,

I don't have a fix at the moment but I may be able to assist if we can isolate it.

First off drag the desired document you wish to print in Finder > Go > Computers > Macintosh HD > Users > Shared

Create a test user on the Mac: How to test an issue in another user account on your Mac

Try reproducing the issue on the new account by dragging the document from the Shared folder to the desktop and then attempting to print.

Also does this happen on more than one computer if you have another one try it on there.

Let me know the results.

I don't know if this is exactly the same issue but I have a solution that may help. Basically, I get some invoices from a supplier which, when printed on A4, clips the text which means that the prices cannot be read correctly. I've tried lots of things from the support pages which didn't work.

I have found though that if I :-

Set the paper size to US Letter

Click on "Page Layout" and select "Paper Handling"

Tick the box "Scale to fit paper size"

Select "A4" in the "Destination Paper Size" menu

Click on "Print"

then it works perfectly. Hope this works for you as well. This is on Mac OS Sierra by the way.

Just to make my above post a bit more general, the issue seems to be with how the conversion to different paper sizes is handled. The emails are just a graphic image which is why the text cannot wrapped to the next line. Altering the scale only gives a smaller version of the clipped image. Printed in landscape on A4 is ok but not ideal. What you need to do is:-

Select the original paper size or slightly larger, e.g. US Legal works as well in my example above

Tick the box "Scale to fit paper size"

Select the paper size in your printer in the "Destination Paper Size" menu

Click on "Print"

Also, if you have an iOs device and have a printer you can print to from this, then try printing it using this combination. My example worked fine straight onto A4 from my iPhone 6 to my Epson XP-860 via Wi-Fi, but not from the iMac unless I used this procedure. I normally print to an Epson postscript laser (EPL-6100).

Again, hope this helps.

Thanks rabsab, your solution worked for me on Mac OS X 10.11.6 even when printing to a PDF.

I have the same issue! Need to get this resolved

I have same problem but no ideas about resolving it.

Hi all!

I'm managing computers remotely and my client is getting his email text cut in half across printed pages.

Why doesn't mail know that it is a text line and need to treat it properly?

Scanned example of actual printout.

This is getting ridiculous. It is such a basic requirement.

Where is the parameters which control this behavior?

Any hints appreciated !

Found this solution a short while later.

I appears if you specify a non printable area on a custum paper size, the drivers will respect that.

Hope this helps !

-quote -

The issue here is with drivers:

Apple's any printer has a certain gutter that attempts to approximate the
averager gutter (i.e. cut-off for printable region) of most common printers.
BTW there are less drivers that support edge to edge printing on the mac
than on the PC, so if you feel like complaining, start with the printer
vendors 😉

Anyhow, when you choose a print driver (i.e. a printer in the printers
dropdown, ensure that the printers gutter is outside the margins (including
the footer) of your Word document. The custom paper size is working for you
so that's great, but different drivers should work too.

Thanks,

--
Rob Daly
Macintosh Business Unit
Word Test

One work-around is to copy-paste the email to an editor (such as OpenOffice, Word, or MacVim), and then print from there. This worked for me.

I stumbled on this MAJOR BUG today too: so there is no way to print a mail conversation anymore, with Yosemite.

There is PRINT button, but you shouldn't use it.

This is unbelievable!!!

So much for Apple quality and reliability...

I thought I was pretty savvy but, Rob Daly, I have no idea what making sure the "printer's gutter is outside the margins" means. Where do you set "gutters"? Please describe the settings.

The only work around I discovered is just play with % size of the page- seems when I set it on 99% in the print menu then the lines are not cut off.

Apple people-- what is the solution?

Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.

Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

Feedback

Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.

Feedback via Apple Developer

I am having this EXACT issue when printing. ALSO when I convert email to PDF. THIS IS REALLY FREAKING ANNOYING!!! THIS DOES NOT HAPPEN WHEN PRINTING FROM WEB GMAIL!!!

So it seems my solution is to simply say F.U. APPLE, and just use web Gmail. They know how page breaks work.

I cannot find any other solution - except what you suggested - to just used Gmail...

Ok so this is a bloody annoying bug especially since one needs this feature for important things like for legal matters. My first solution was to try and use gmails print thread feature. But Gmail seems to mess up the threads somehow - in my case the thread was not correctly listed in chronologic order.

A solution I came up with (not for physically printing but for printing to PDF) was just define a custom page say 8.5 inches wide by as long as you think the email will span. So I made this 100 inches.

Now you get a crazy long single page PDF but nothing is cut off. Nor sure if you could now cut in up manually with page brakes and then pint that.