buz
Level 4 (1,206 points)
Desktops

Q: MMS messaging quit ...

I don't know how wide spread it is, I do know that the 3 iPhones on our account all lost the ability to send MMS messages about two days ago. When a message is typed and sent it's labeled as 'not delivered'. Clicking the not delivered text offers the option to send as 'text'. There's no possibility that someone altered all three phones in a manner to cause this. On my iPhone I have shut all settings off (in Settings>Messages) and rebooted the phone, turned the appropriate settings back on and no luck - this among other things. I have checked the send/receive contacts and all are correct. I checked my Messages account settings with my apple ID and find there that "Unable to contact the iMessage server". Oh, I also did a Network settings reset.

 

So, is there a setting somewhere on my phone blocking the iMessage servers? If so, wondering how the servers were also blocked on the other two phones. Finally, who operates the iMessage servers - is it AT&T or Apple?

 

Thanks for all enlightenment and help.

Posted on Mar 18, 2014 10:35 PM

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buz

Q: MMS messaging quit ...

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  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 18, 2014 10:42 PM in response to buz
    Level 4 (2,692 points)
    iPhone
    Mar 18, 2014 10:42 PM in response to buz

    iMessage is Apple (Blue Messages)

    SMS & MMS are your carrier (Green Messages)

     

    When it is failing to send its trying to go through Apple, thats why you have the options to send as SMS/MMS (Text) going through your carrier as the backup plan.

     

    Here are a couple of things you can try.

     

    Reference: http://support.apple.com/kb/ts2755

    If you can't send and receive iMessages

    You will need these to send and receive iMessages:

    • An iPhone, iPad, or iPod touch
    • iOS 5.0 or later
    • A cellular data connection or a Wi-Fi connection
    • A phone number or Apple ID registered with iMessage in Settings > Messages

    To resolve issues with sending and receiving iMessages, follow these steps

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

    If you still can't send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

    If you aren't receiving iMessages across all iOS devices

    1. Go to Settings > Messages > Send & Receive on each iOS device and make sure that you signed in with your Apple ID. You must use the same Apple ID on each device.
    2. Go to Settings > Messages > Send & Receive > You Can Be Reached By iMessage At and make sure that you selected each phone number and email address you want to use with iMessage.
    3. If you linked a phone number to your Apple ID with iMessage and the phone number hasn't appeared, followthese steps.
    4. Sign out of your Apple ID in Settings > Messages > Send & Receive and Settings > FaceTime on all devices.
    5. If you're linking a phone number to an Apple ID, sign in to iMessage on your iPhone first. Then sign in to the rest of your device one by one with iMessage and FaceTime.

    If your iMessages didn't transmit as SMS when iMessage was unavailable for use

    1. Go to Settings > Messages > Send as SMS and turn on Send as SMS.
    2. Select your phone number when Sending iMessages in Settings > Messages > Send & Receive > Start New Conversations From.
    3. Make sure that you can send SMS with Settings > iMessage turned off.