Where is iMac memory going?

Question

Level 1

11 points

Where is iMac memory going?

I have 4GB memory installed. I have a program called Memory Cleaner installed. As I use the comouter during the day, my memory gets used up and I end up with having to use the HD for additional memory. Right now, for instance, I have Mail and Safari open,nothing else, and I show 202MB available memory. THis is making my computer run very slow. Activity Monitor shows 1GB used for Safari, 484MB for Kernal (whatever that is), and 122MB for Mail., and then a bunch of other items. I cleared History and that didn;t make any difference. I clicked on Memory Cleaner and now I have 1.49GB availabe. Without doing anything but type this thing, I have already dropped to 1.20 GB. I think something is runningin the background, but I sure don;t know what it might be or where to look.

So how do I get my memory freed up?

Thanks out there!

iMac (24-inch Early 2008), OS X Mavericks (10.9.1)

Posted on Mar 19, 2014 12:03 AM

Reply

Answer 1

K Shaffer

Level 7

34,966 points

Mar 19, 2014 1:52 AM in response to cube60

Since Mavericks uses RAM memory different than previous OS X versions

(prior to Mt Lion/Lion) in so much as there is a memory compressor, so the

RAM is running at or near top capacity all the time. But you can add RAM.

There should be no need to run a 'memory cleaner' since this OS X will

automatically fill the RAM capacity, and re-fill it after you 'clean it'. In fact

the odd software you use to clean memory is not really needed.

•OS X - Apple Support:

http://www.apple.com/support/osx/

•OS X Mavericks: About Activity Monitor

http://support.apple.com/kb/HT5890

The old rules of thumb don't all apply; a slow Mac that could use more

RAM, should be upgraded with more when it can. Especially when a

new OS X version likes RAM; however virtual memory or swap files

can be viewed in Activity Monitor to a different degree than prior OS X.

Your computer likely could benefit from more RAM installed, in matching

pairs; from a reputable vendor who knows Macs. Crucial or OWC/macsales.

•iMac: How to remove or install memory

http://support.apple.com/kb/HT1423

Maximum Memory	6.0 GB (Actual) 4.0 GB (Apple)
Memory Slots	2 - 200-pin PC2-6400 (800MHz) DDR2 SO-DIMM

according to http://mactracker.ca -- assuming 24-inch Early 2008 iMac

•Mac Performance Guide - the safe mac:

http://www.thesafemac.com/mpg/

•Memory Usage Performance Guidelines: About the Virtual Memory System:

https://developer.apple.com/library/mac/documentation/Performance/Conceptual/Man agingMemory/Articles/AboutMemory.html

If you look into what the computer is running in the background, or

what is among your startup items, some of that may be removed.

So long as it is user-created content and not parts of OS X or Apps;

the exception being adware, or other untoward bogus applications.

You could get this utility and get a read-out of your computer with it,

and then post that in here; some of the report can be revealing...

•Etrecheck:

http://www.etresoft.com/etrecheck

about Etrecheck:

http://www.etresoft.com/etrecheck_story

If your computer has large libraries (iTunes, iPhoto, iMovie, etc) some

or all of them could be moved to an external hard disk drive to make

extra space available in your computer; there is a way to do so and

still access them from their parent applications, without the libraries

in the computer. That is another topic, but part of a larger strategy

to keep the clutter down or out of your computer's HDD.

The Etrecheck may show other things, such as adware, etc; or a

non-productive antivirus, etc that could be slowing down the Mac.

Good luck & happy computing! 🙂

Reply

Answer 2

SeaPapp

Level 7

26,486 points

Mar 19, 2014 4:05 AM in response to cube60

Get rid of memory cleaner. OS X has it's own memory management and does not need third party software.

Reply

Answer 3

Linc Davis

Level 10

209,541 points

Mar 19, 2014 7:58 AM in response to cube60

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Reply

Answer 4

cube60 Author

Level 1

11 points

Mar 19, 2014 7:33 PM in response to Linc Davis

3/19/14 7:27:36.701 iTunes[1631]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:1

3/19/14 7:27:36.706 iTunes[1631]: tid:1203 - unable to query device capabilities

3/19/14 7:27:36.759 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 1

3/19/14 7:27:36.763 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 2

3/19/14 7:27:36.767 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 3

3/19/14 7:27:36.771 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 6

3/19/14 7:27:36.775 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 7

3/19/14 7:27:36.779 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 8

3/19/14 7:27:36.783 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 9

3/19/14 7:27:36.787 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 10

3/19/14 7:27:36.791 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 11

3/19/14 7:27:36.795 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 12

3/19/14 7:27:36.829 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 13

3/19/14 7:27:36.834 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 14

3/19/14 7:27:36.839 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 15

3/19/14 7:27:36.843 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 16

3/19/14 7:27:36.846 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 17

3/19/14 7:27:36.850 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 18

3/19/14 7:27:36.854 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 19

3/19/14 7:27:36.858 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 20

3/19/14 7:27:36.862 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 21

3/19/14 7:27:36.866 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 22

3/19/14 7:27:36.870 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 23

3/19/14 7:27:36.873 mDNSResponder[36]: ERROR: handle_resolve_request bad interfaceIndex 24

3/19/14 7:27:45.015 usernoted[218]: Connection does not have the proper entitlement (com.apple.developer.notificationcenter-identifiers) to connect on behalf of com.apple.appstore. All communication will be denied.

3/19/14 7:27:45.020 usernoted[218]: Connection does not have the proper entitlement (com.apple.private.notificationcenter-system) to connect to the system notification center. All communication will be denied. center com.apple.storeagent

3/19/14 7:27:47.461 sandboxd[124]: ([1636]) bookstoreagent(1636) deny file-read-data /Users/jimg/Library/Preferences/com.apple.WebFoundation.plist

3/19/14 7:27:51.780 com.apple.usbmuxd[19]: LOCKDOWN_V2_BONJOUR_SERVICE_NAME is _apple-mobdev2._tcp,90f707bf

3/19/14 7:27:59.668 sandboxd[124]: ([1634]) mdworker(1634) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo (pre-plugin fstype:hfs fsflag:480D000 flags:250000005E diag:0 isXCode:0 uti:public.folder plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 70228624)

3/19/14 7:28:00.744 sandboxd[124]: ([1634]) mdworker(1634) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo (pre-plugin fstype:hfs fsflag:480D000 flags:250000005E diag:0 isXCode:0 uti:public.folder plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 70228624)

3/19/14 7:28:02.033 iTunes[1631]: AVF error: AVDLoadAllAccelerators machine not supported

3/19/14 7:28:02.063 sandboxd[124]: ([1634]) mdworker(1634) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo (pre-plugin fstype:hfs fsflag:480D000 flags:250000005E diag:0 isXCode:0 uti:public.folder plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 70228624)

3/19/14 7:28:02.567 sandboxd[124]: ([1634]) mdworker(1634) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo (pre-plugin fstype:hfs fsflag:480D000 flags:250000005E diag:0 isXCode:0 uti:public.folder plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 70228624)

3/19/14 7:28:02.673 sandboxd[124]: ([1634]) mdworker(1634) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo (pre-plugin fstype:hfs fsflag:480D000 flags:250000005E diag:0 isXCode:0 uti:public.folder plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 70228624)

3/19/14 7:28:03.463 com.apple.SecurityServer[14]: Session 100020 created

3/19/14 7:28:04.000 kernel[0]: Sandbox: mdworker(1634) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo

3/19/14 7:28:05.128 sandboxd[124]: ([1634]) mdworker(1634) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo (pre-plugin fstype:hfs fsflag:480D000 flags:250000005E diag:0 isXCode:0 uti:public.folder plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 70228624)

3/19/14 7:28:05.331 sandboxd[124]: ([1634]) mdworker(1634) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo (pre-plugin fstype:hfs fsflag:480D000 flags:250000005E diag:0 isXCode:0 uti:public.folder plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 70228624)

3/19/14 7:28:07.000 kernel[0]: Sandbox: mdworker(1634) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo

3/19/14 7:28:08.000 kernel[0]: Sandbox: mdworker(1634) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo

3/19/14 7:28:16.000 kernel[0]: Sandbox: mdworker(1634) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo

3/19/14 7:28:20.183 AppleMobileBackup[1644]: WARNING: Backing up 316a00b555dcb0bc7d095434c1e0e7d4df778d2a

3/19/14 7:28:23.000 kernel[0]: Sandbox: mdworker(1634) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo

3/19/14 7:28:34.636 MDCrashReportTool[1648]: 1648:25694208|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./DiagnosticLogs/security.log.20140315T165629Z.gz

3/19/14 7:28:34.698 MDCrashReportTool[1648]: 1648:25694208|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./DiagnosticLogs/security.log.20140315T234935Z.gz

3/19/14 7:28:34.714 MDCrashReportTool[1648]: 1648:25694208|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./DiagnosticLogs/security.log.20140315T235934Z.gz

3/19/14 7:28:34.722 MDCrashReportTool[1648]: 1648:25694208|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./DiagnosticLogs/security.log.20140316T174210Z.gz

3/19/14 7:28:34.735 MDCrashReportTool[1648]: 1648:25694208|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./DiagnosticLogs/security.log.20140317T165825Z.gz

3/19/14 7:28:34.744 MDCrashReportTool[1648]: 1648:25694208|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./DiagnosticLogs/security.log.20140318T170015Z

3/19/14 7:28:34.785 MDCrashReportTool[1648]: 1648:25694208|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./DiagnosticLogs/security.log.20140319T120014Z

3/19/14 7:28:45.641 fseventsd[46]: Events arrived for /Volumes/Gs iPod after an unmount request! Re-initializing.

3/19/14 7:28:45.642 fseventsd[46]: creating a dls for /Volumes/s iPod but it already has one...

3/19/14 7:28:46.000 kernel[0]: hfs: unmount initiated on Gil s iPod on device disk2s3

3/19/14 7:28:49.000 kernel[0]: Sandbox: mdworker(1649) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo

3/19/14 7:28:49.394 sandboxd[124]: ([1649]) mdworker(1649) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo (pre-plugin fstype:hfs fsflag:480D000 flags:250000005E diag:0 isXCode:0 uti:public.folder plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 70228624)

3/19/14 7:28:51.000 kernel[0]: Sandbox: mdworker(1651) deny file-read-data /Users/jimg/Pictures/Pictures/iPhoto Library/Contents/PkgInfo

3/19/14 7:29:21.170 mdworker[1652]: zip importer encountered an error (2) scanning "/Users/jimg/Music/iTunes/iTunes Music/Mobile Applications/com.facebook.Facebook.zip".

3/19/14 7:29:26.567 CleanMyMacHelperTool[1656]: CleanMyMacHelperTool started as trash app uninstall watcher

3/19/14 7:29:26.616 CleanMyMacHelperTool[1656]: CleanMyMacHelperTool exited...

Reply

Answer 5

cube60 Author

Level 1

11 points

Mar 19, 2014 7:36 PM in response to Linc Davis

As I write this I am showing that I am 19.39MB into virtual memry.

Thanl you for helping me here!!

Reply

Answer 6

Linc Davis

Level 10

209,541 points

Mar 19, 2014 7:42 PM in response to cube60

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.

Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.

4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/U.+\/Shared\//b'$'\n''s/(\/Users\/)[^/]+/\1USER/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//g;s/\).*/)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; fdesetup status | grep -q On && o=on || o=; Ps "FileVault"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^$.+$ //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "; exit}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

7. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.

8. If you see an error message in the Terminal window such as "syntax error," enter

exec bash

and press return. Then paste the script again.

9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line

[Process completed]

to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.

11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.

Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

________________________________

Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 7

cube60 Author

Level 1

11 points

Mar 19, 2014 8:14 PM in response to Linc Davis

System Version: OS X 10.9.2 (13C64)

Kernel Version: Darwin 13.1.0

Boot Mode: Normal

Model: iMac8,1

RAM details

BANK 0/DIMM0:

Size: 2 GB

Speed: 800 MHz

Status: OK

Manufacturer: 0x2C00000000000000

BANK 1/DIMM1:

Size: 2 GB

Speed: 800 MHz

Status: OK

Manufacturer: 0x2C00000000000000

FireWire

d2 quadra (button)

USB

USB Receiver (Logitech Inc.)

Back-UPS ES 550G FW:843.K4 .D USB FW:K4 (American Power Conversion)

Audioengine D1 (EASYPASS INDUSTRIAL CO., LTD.)

System diagnostics

2014-03-12 PluginProcess spin

2014-03-13 PluginProcess spin

2014-03-15 PluginProcess spin

2014-03-15 Safari hang

2014-03-15 Safari spin

2014-03-15 com.apple.WebKit.WebContent spin

2014-03-18 com.apple.WebKit.WebContent spin

2014-03-19 Mail spin

2014-03-19 WindowServer spin

2014-03-19 com.apple.WebKit.WebContent spin

User diagnostics

2014-03-01 PluginProcess crash

2014-03-03 PluginProcess crash

2014-03-05 PluginProcess crash

2014-03-08 PluginProcess crash

Kernel messages

Mar 14 13:24:32 process PluginProcess[444] caught causing excessive wakeups. Observed wakeups rate (per sec): 230; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 150867

Mar 14 17:32:25 process com.apple.WebKit[1166] thread 145499 caught burning CPU! It used more than 50% CPU (Actual recent usage: 82%) over 180 seconds. thread lifetime cpu usage 243.555688 seconds, (234.233562 user, 9.322126 system) ledger info: balance: 90003936242 credit: 241365279802 debit: 151361343560 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 109275689026

Mar 14 17:32:39 process Safari[1059] thread 130312 caught burning CPU! It used more than 50% CPU (Actual recent usage: 73%) over 180 seconds. thread lifetime cpu usage 250.606474 seconds, (203.415742 user, 47.190732 system) ledger info: balance: 90023246941 credit: 250188742273 debit: 160165495332 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 121779505926

Mar 14 19:30:06 IOAudioStream[0xffffff8021477000]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (12,408)->(15,cf0).

Mar 15 18:57:08 process iTunes[875] thread 112517 caught burning CPU!; EXC_RESOURCE supressed due to audio playback

Mar 17 13:54:12 process com.apple.WebKit[800] thread 79854 caught burning CPU! It used more than 50% CPU (Actual recent usage: 65%) over 180 seconds. thread lifetime cpu usage 184.164125 seconds, (176.992599 user, 7.171526 system) ledger info: balance: 90004675176 credit: 183381002145 debit: 93376326969 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 138455129042

Mar 18 15:22:41 process com.apple.WebKit[1263] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

Mar 18 18:19:35 process WindowServer[112] caught causing excessive wakeups. Observed wakeups rate (per sec): 227; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 818524

Mar 18 18:20:10 process Mail[742] caught causing excessive wakeups. Observed wakeups rate (per sec): 200; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 66496

Mar 18 20:55:09 process com.apple.WebKit[1920] caught causing excessive wakeups. Observed wakeups rate (per sec): 184; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 80148

Loaded extrinsic kernel extensions

com.Logitech.Control Center.HID Driver (3.6.0)

com.Logitech.Unifying.HID Driver (1.2.0)

com.logmein.driver.LogMeInSoundDriver (1.0.3)

Extrinsic daemons

net.sourceforge.MonolingualHelper

com.oracle.java.JavaUpdateHelper

com.oracle.java.Helper-Tool

com.microsoft.office.licensing.helper

com.logmein.raupdate

com.logmein.logmeinserver

com.google.keystone.daemon

com.adobe.fpsaud

Extrinsic agents

com.hp.devicemonitor

com.fiplab.MemoryCleanHelper

com.SimpleTech.ButtonPoller.plist

com.sandisk.cruzeragent

com.oracle.java.Java-Updater

com.newwellnesssolutions.DLconnectMonitor

com.logmein.logmeinguiagent

com.logmein.logmeingui

com.logmein.LMILaunchAgentFixer

com.Logitech.Control

com.google.keystone.system.agent

com.conduit.loader.Agent

com.citrix.ServiceRecords

com.citrix.AuthManager_Mac

com.spotify.webhelper

com.macpaw.CleanMyMac.volumeWatcher

com.macpaw.CleanMyMac.helperTool

com.its.mactunepro.monitor

com.amazon.cloud-player

com.adobe.ARM.UUID

launchd items

/Library/LaunchAgents/com.citrix.AuthManager_Mac.plist

(com.citrix.AuthManager_Mac)

/Library/LaunchAgents/com.citrix.ServiceRecords.plist

(com.citrix.ServiceRecords)

/Library/LaunchAgents/com.conduit.loader.agent.plist

(com.conduit.loader.Agent)

/Library/LaunchAgents/com.google.keystone.agent.plist

(com.google.keystone.system.agent)

/Library/LaunchAgents/com.Logitech.Control Center.Daemon.plist

(com.Logitech.Control Center.Daemon)

/Library/LaunchAgents/com.logmein.LMILaunchAgentFixer.plist

(com.logmein.LMILaunchAgentFixer)

/Library/LaunchAgents/com.logmein.logmeingui.plist

(com.logmein.logmeingui)

/Library/LaunchAgents/com.logmein.logmeinguiagent.plist

(com.logmein.logmeinguiagent)

/Library/LaunchAgents/com.logmein.logmeinguiagentatlogin.plist

(com.logmein.logmeinguiagentatlogin)

/Library/LaunchAgents/com.newwellnesssolutions.DLconnectMonitor.plist

(com.newwellnesssolutions.DLconnectMonitor)

/Library/LaunchAgents/com.oracle.java.Java-Updater.plist

(com.oracle.java.Java-Updater)

/Library/LaunchAgents/com.sandisk.cruzeragent.plist

(com.sandisk.cruzeragent)

/Library/LaunchAgents/com.SimpleTech.ButtonPoller.plist

(com.SimpleTech.ButtonPoller.plist)

/Library/LaunchDaemons/com.adobe.fpsaud.plist

(com.adobe.fpsaud)

/Library/LaunchDaemons/com.google.keystone.daemon.plist

(com.google.keystone.daemon)

/Library/LaunchDaemons/com.logmein.logmeinblanker.plist

(com.logmein.logmeinblanker)

/Library/LaunchDaemons/com.logmein.logmeinserver.plist

(com.logmein.logmeinserver)

/Library/LaunchDaemons/com.logmein.raupdate.plist

(com.logmein.raupdate)

/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

(com.microsoft.office.licensing.helper)

/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

(com.oracle.java.Helper-Tool)

/Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist

(com.oracle.java.JavaUpdateHelper)

/Library/LaunchDaemons/net.sourceforge.MonolingualHelper.plist

(net.sourceforge.MonolingualHelper)

Library/LaunchAgents/com.adobe.ARM.UUID.plist

(com.adobe.ARM.UUID)

Library/LaunchAgents/com.amazon.cloud-player.plist

(com.amazon.cloud-player)

Library/LaunchAgents/com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID. plist

(com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID)

Library/LaunchAgents/com.apple.FolderActions.enabled.plist

(com.apple.FolderActions.enabled)

Library/LaunchAgents/com.apple.FolderActions.folders.plist

(com.apple.FolderActions.folders)

Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist

(com.apple.Safari)

Library/LaunchAgents/com.its.mactunepro.monitor.plist

(com.its.mactunepro.monitor)

Library/LaunchAgents/com.macpaw.CleanMyMac.helperTool.plist

(com.macpaw.CleanMyMac.helperTool)

Library/LaunchAgents/com.macpaw.CleanMyMac.volumeWatcher.plist

(com.macpaw.CleanMyMac.volumeWatcher)

Library/LaunchAgents/com.spotify.webhelper.plist

(com.spotify.webhelper)

Extrinsic loadable bundles

/System/Library/Extensions/AppleIntelMCEReporter.kext

(com.apple.driver.AppleIntelMCEReporter)

/System/Library/Extensions/Belcarra.USBLAN_netpart.kext

(com.Belcarra.iokit.USBLAN_netpart)

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext

(com.Belcarra.iokit.USBLAN_usbpart)

/System/Library/Extensions/BodyMediaUSB.kext

(com.bodymedia.codelessAB185.kext)

/System/Library/Extensions/Cruzer MAC Extension.kext

(com.sandisk.driver.CruzerDriver)

/System/Library/Extensions/DLconnect.kext

(com.philips.iokit.DLconnect)

/System/Library/Extensions/FTDIUSBSerialDriver.kext

(com.FTDI.driver.FTDIUSBSerialDriver)

/System/Library/Extensions/jawbone.kext

(com.aliph.driver.jstub)

/System/Library/Extensions/LexmarkUSBMerge.kext

(com.lexmark.print.usbmerge)

/System/Library/Extensions/LogitechHIDDevices.kext

(com.Logitech.Control Center.HID Driver)

/System/Library/Extensions/LogitechUnifying.kext

(com.Logitech.Unifying.HID Driver)

/System/Library/Extensions/LogMeInSoundDriver.kext

(com.logmein.driver.LogMeInSoundDriver)

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext

(com.RemoteControl.USBLAN.usbpart)

/System/Library/Extensions/SimpleTech Button.kext

(com.Initio.driver.SimpleTech_Button)

/Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin

(info.emagic.driver.unitor)

/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

(net.telestream.wmv.import)

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

(com.adobe.acrobat.pdfviewer)

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

(com.adobe.acrobat.pdfviewerNPAPI)

/Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin

(com.citrix.citrixicaclientplugIn)

/Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin

(com.coupons.plugin.mozilla-plugin)

/Library/Internet Plug-Ins/CouponPrinter-Safari.webplugin

(com.coupons.plugin.safari-plugin)

/Library/Internet Plug-Ins/Flash Player.plugin

(com.macromedia.Flash Player.plugin)

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

(net.telestream.wmv.plugin)

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.webplugin

(net.telestream.wmv.webplugin)

/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin

(com.google.googletalkbrowserplugin)

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

(com.oracle.java.JavaAppletPlugin)

/Library/Internet Plug-Ins/LogMeIn.plugin

(com.logmein.remctrlplugin)

/Library/Internet Plug-Ins/LogMeIn.plugin/LogMeInPluginHost.app

(com.logmein.logmeinpluginhost)

/Library/Internet Plug-Ins/LogMeInSafari32.plugin

(com.logmein.remctrlplugin)

/Library/Internet Plug-Ins/LogMeInSafari64.plugin

(com.logmein.remctrlplugin)

/Library/Internet Plug-Ins/MacCouponPrinter2.plugin

(No bundle ID)

/Library/Internet Plug-Ins/Musicnotes.plugin

(com.musicnotes.musicnotesplugin)

/Library/Internet Plug-Ins/o1dbrowserplugin.plugin

(com.google.o1dbrowserplugin)

/Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin

(com.microsoft.officelive.browserplugin)

/Library/Internet Plug-Ins/RealPlayer Plugin.plugin

(com.RealNetworks.RealPlayerPlugin)

/Library/Internet Plug-Ins/RL Secure Plug-In Layer.plugin

(com.rocketlife.securepluginlayer)

/Library/Internet Plug-Ins/Scorch.plugin

(com.sibelius.scorch)

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

(com.microsoft.sharepoint.browserplugin)

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

(com.microsoft.sharepoint.webkitplugin)

/Library/Internet Plug-Ins/Silverlight.plugin

(com.microsoft.SilverlightPlugin)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

/Library/PreferencePanes/Flip4Mac WMV.prefPane

(net.telestream.wmv.prefpane)

/Library/PreferencePanes/FMDSysPrefPane.prefPane

(Citrix.FMDSysPrefPane)

/Library/PreferencePanes/JavaControlPanel.prefPane

(com.oracle.java.JavaControlPanel)

/Library/ScriptingAdditions/ct_scripting.osax

(com.conduit.ct_scripting.osax)

/Library/Spotlight/Microsoft Entourage.mdimporter

(com.microsoft.entourageMDImporter)

Library/Address Book Plug-Ins/SkypeABDialer.bundle

(com.skype.skypeabdialer)

Library/Address Book Plug-Ins/SkypeABSMS.bundle

(com.skype.skypeabsms)

Library/Components/Spell Catcher.component

(com.rainmaker.SpellCatcher.InputMethod)

Library/Input Methods/SpellCatcherIM.app

(com.rainmaker.inputmethod.SpellCatcherIM)

Library/Internet Plug-Ins/Move_Media_Player.plugin

(com.movenetworks.movemediaplayer.plugin)

Library/Internet Plug-Ins/Picasa.plugin

(com.google.PicasaPlugin)

Library/iTunes/iTunes Plug-ins/TuneUp/TuneUp Visualizer.bundle

(com.TuneUp.app.iTuneUp Visualizer)

Library/Services/Spell Catcher Services.service

(com.rainmaker.SpellCatcherServices)

Extrinsic shared libraries

/usr/lib/libMonoPosixHelper.dylib

/usr/lib/libSFFileMonitor.32.dylib

/usr/lib/libSFIPC.32.dylib

/usr/lib/libSFIPC.I.dylib

/usr/lib/libSFsqlite3.7.4.dylib

/usr/lib/libSFSyncEngine.I.dylib

Proxies

AppleProxyConfigurationSelected : 2

User crontab

59 11 * * 7 /Applications/MacScan\ 2/MacScan.app/Contents/MacOS/MacScan -autoscan YES

Safari extensions

Disconnect

iTube Studio

Restricted user files: 175

Font problems: 51

Elapsed time (s): 293

Reply

Answer 8

Linc Davis

Level 10

209,541 points

Mar 19, 2014 8:32 PM in response to cube60

Your system is heavily modified by third-party software. I can only guess which of the many modifications is contributing to the problem. As a first step, I suggest you remove "CleanMyMac" and "MacScan," both of which are worse than useless, and "MemoryClean," which is at best useless.

Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and (unless otherwise specified in this comment) I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to reboot in order to complete an uninstallation. Until you do that, the uninstallation may have no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

Remove "CleanMyMac" by following the first set of instructions on this page. If you have a different version of the product, the procedure may be different. Do not drag the CleanMyMac application to the Trash.

Reply

Answer 9

cube60 Author

Level 1

11 points

Mar 22, 2014 10:35 PM in response to Linc Davis

Thank you for your help. I do not have Clean My Mac on my mac - at least it doesn;t show up anywhere. I will get rid of the others as best I can.

Reply

Answer 10

K Shaffer

Level 7

34,966 points

Mar 22, 2014 11:54 PM in response to cube60

There are a few items along that line above in your system.

See "Extrinsic agents" above.

com.conduit.loader.Agent

com.macpaw.CleanMyMac.volumeWatcher

com.macpaw.CleanMyMac.helperTool

also "Launchd items"

Library/LaunchAgents/com.macpaw.CleanMyMac.helperTool.plist

(com.macpaw.CleanMyMac.helperTool)

Library/LaunchAgents/com.macpaw.CleanMyMac.volumeWatcher.plist

(com.macpaw.CleanMyMac.volumeWatcher)

Some of this may qualify as 'adware' and there are methods of

dealing with these which need to be adhered to, to remove them.

•Adware Removal Guide - the safe mac:

http://www.thesafemac.com/arg/

and see

http://www.thesafemac.com/tech-guides/

Good luck & happy computing! 🙂

Reply

Answer 11

Osiyo

Level 1

51 points

Oct 4, 2016 12:07 PM in response to Linc Davis

In the first place, sure if one is troubleshooting system/hardware, then troubleshoot in a bare shell. As in, from a fresh reinstall. Better yet from a Terminal scripted, USB bootable fresh install, to rule out certain network inconsistencies. Perfectionist here!

That said, we can't agree with what you are saying about CleanMyMac being useless, around diagnostics. CMM3 creates virtual shell so when everything else Mac crashes, there is still recovery. CMM3 snaps .backupsdb refuse out of trash with a click. Etcetera. Until Apple includes critical functionality availed elsewhere, why not take advantage of intelligent, useful apps. Also troubleshoot with intelligent, useful apps installed and running. Comparative system presentations can be useful.

Finally, Leslie Jennings ran that Terminal command on my 24 hour old Mac Pro with a still unresolved "quirk" sorting files. That was 9 months ago and no explanation of endless grief that began with four Finder sort issues identified at that hour by a team of Apple engineers. Until this week, with a DIMM slot failing to register, when replacement is progressing for that "quirk" which turned out to be "probably a logic board issue". Leslie Jenning's 'intuitive guess' was good. But like she said, "We can't jump over bridges."

Please accept my humble advice. Avoid casting aspersions about everyone else in the game, when your game is not up to scratch. Your Team, your game and all of its players share the answers we are all trying to understand. That's not mental yoga... it's common sense. I think what you meant to say when you wasted space bad-mouthing everyone "else", was just this: reinstall on a clean disk if possible, and then run that big, long SCRIPT, so we can study bare bones. Thanks, Apple. Thanks, Linc Davis. Thanks everyone else. We are all getting somewhere. Yours truly...

Reply

Answer 12

SeaPapp

Level 7

26,486 points

Oct 4, 2016 3:51 PM in response to Osiyo

You dredge up a two and a half year old thread for that?

Reply