9 Replies Latest reply: Aug 3, 2014 7:12 AM by rpalaciojr
Sutpi Level 1 Level 1 (0 points)

After updating to ios 7.1 in Ipad air I got the following problems.


After watching a movie via the video app and switching to home screen, the keyboard click sound is muted and also the lock sound is.

I tried for the solution by resetting my device 5 times but his didn't work.


Please let me know anyone has this kind of issue...Please report to Apple to fix this issue in next update.

iOS 7.1
  • Diavonex Level 9 Level 9 (66,520 points)

    Understanding the Side Switch




  • Sutpi Level 1 Level 1 (0 points)

    I changed the side switch to  "Lock Roation" and "Mute" one after another but the keyboard click sound is still muted.

    If I play  music, the keyboard click sound beeps again but when using the video player it is again muted.

  • Diavonex Level 9 Level 9 (66,520 points)

    Did you check the position of the Side Switch?



  • rpalaciojr Level 1 Level 1 (0 points)

    i have the same problem

  • Propd Level 1 Level 1 (0 points)

    I Experiemcing the same issue

  • rpalaciojr Level 1 Level 1 (0 points)

    I'm still suffering from this problem, and I'm a software and electrical engineer wanting my iPad Air to be perfect.  TV show, Movies, Home Video reduce the key click and the Music Video brings it back.  I think this is a bug that apple is hiding.  I'm using a lot of video and reading a lot of eBooks, PDFs, and iTuneU.  And another problem is the TV season is not sorted correctly, episode is sorted right.

  • Texas Mac Man Level 8 Level 8 (46,550 points)

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) http://support.apple.com/kb/ht1430


    Check your settings. The iPads have a small switch on the right edge. http://support.apple.com/kb/ht1430 It can be used as a rotation lock to keep the screen from automatically reorienting itself as you move around, but you need to have the tablet’s settings configured properly. That same switch, right above the volume buttons, can also be set to function instead as a mute button to silence certain types of audio.


    If the switch is set to work as a mute button, you can change its purpose to “screen-rotation lock” by tapping the Settings icon on the home screen. On the Settings screen, tap General on the left side, and on the right side of the screen flick down to “Use Side Switch to.” Tap to select Lock Rotation or Mute to set the button’s function. Even if you set the side switch for your preferred use, you can still mute the Mini or lock the screen. Just double-click the Home button, and when the panel of apps appears along the bottom edge of the screen, flick the row from left to right with your finger. Tap the icon on the far left side of the row to either lock the iPad’s screen or mute the iPad’s alerts, notifications and sound effects. Music, podcasts and video are not muted unless you turn the volume all the way down.


    iPhone: No sound or distorted sound from speaker



    iPhone: Can’t hear through the receiver or speakers





    To solve some sound problems, just follow these simple steps

    1. Go to Settings

    2. Tap on General

    3. Tap on Reset

    4. Tap on Reset All Settings


    What this effectively does is to reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy. It doesn’t affect your data. All of your email accounts will remain intact, as well as any SMS text or iMessages.



     Cheers, Tom

  • rpalaciojr Level 1 Level 1 (0 points)

    Did that too no luck.  Did factory restore from Apple Store in the mall, no luck, their demo units exhibit the same problem.

  • rpalaciojr Level 1 Level 1 (0 points)

    Did that too no luck.  Did factory restore from Apple Store in the mall, no luck, their demo units exhibit the same problem.  I'm just using apple's app without any third party app loaded.  Just what I said, in the apple store, did factory restore, downloaded music and tv show videos from my account, and just compare the two sound level using the apple's video app.  What a screwed up audio architecture.


    Try this one: for those people who are technical, change the video flag of the Music video using itune to "tv show" such that the music video is changed to tv show, notice the sound difference.  This is only happening on iPad Air with ios 7.1