can't get email

Question

Level 1

5 points

can't get email

I can no longer get into my email (version 6.6) account. I can open it initially, but I get "Mail can't connect to the account "..." ", & when I enter my password it rejects it and again says can't connect. Also everything in my inbox seems to have disappeared (except for 13 mysterious messages which don't show up in the "sort by date" column). I can still view old messages, in mailboxes other than my inbox, which won't display any messages.

I hope someone can help. I am not terribly computer savvy and even my husband (who IS) can't figure it out, but he doesn't use a mac. Thanks, I really appreciate any advice.

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Mar 19, 2014 6:41 AM

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Answer 1

Mar 19, 2014 6:55 AM in response to Hilary777

Who is your mail provider? Can you still access your account through webmail (eg hotmail.com, gmail.com or whatever your provider's webmail address is)?

Matt

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Answer 2

Hilary777 Author

Level 1

5 points

Mar 19, 2014 7:30 AM in response to Matt Clifton

Hi Matt-

My mail provider is mailgun. DH seems to think its a problem with the server rather than my laptop settings (he says he is checking into that). And I did try to access my mail through webmail and that failed as well.

Hilary

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Answer 3

Mar 19, 2014 7:49 AM in response to Hilary777

If webmail failed then yes, it's almost certainly the provider. That's usually a good step to check if Mail (or any other email client) fails repeatedly - if you can't get into webmail either, then the problem is not at the desktop end. Let us know how it goes with Mailgun and if you still have problems with Mail after webmail is back up and running.

best

Matt

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Answer 4

Hilary777 Author

Level 1

5 points

Mar 19, 2014 11:37 AM in response to Matt Clifton

Hello again-

Well, we had to reset my account and password through mailgun. It seems my account was hacked and was closed as a result, so it wasn't my laptop after all.

Thanks very much for your help-it was very frustraing but I'm relieved it's finally back up!

Hilary

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Answer 5

GH

Level 2

406 points

Jul 2, 2015 2:55 PM in response to Hilary777

Since upgrade to yosemite 10.4.4 recently Mail on my iMac (only not ipad or iPhone) cannot connect to my gmail account as it has been doing. I figure it must be an error in my iMac set up, although it was the same as always. I have rebooted computer, closed and opened mail, reentered password in preferences, enabled and disable the gmail account in prefs; I even went to gmail account page and changed my passwords(then changed it changed it on my iMac). I still get the dreaded

I tried to post on the Apple support forum but got a message that I could post so I decided to reply to your post as I am "Pulling out my hair".

Ideas are welcome

GH

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Answer 6

bwr248

Level 1

6 points

Sep 9, 2015 6:36 PM in response to GH

I am now having the same problem. I haven't received email from Yahoo nor Gmail for the last 5 days. Did you ever find the solution?

I hope you have good news on this issue.

Thanks, Barry

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