Previous 1 2 3 4 Next 56 Replies Latest reply: Mar 31, 2014 12:30 PM by andyBall_uk
SGillespie75 Level 1 Level 1 (0 points)

Im working on a MAC 10.4.11 & safari will freeze and then close unexpectedly how can I either fix, work around or use a different browser so this doesnt happen anymore? Thanks


MacBook, Mac OS X (10.4.11), base station model A1084
  • dominic23 Level 7 Level 7 (31,260 points)

    Click Safari in the menu bar.

     

    1. Empty Caches.

     

    2. Reset Safari.

  • SGillespie75 Level 1 Level 1 (0 points)

    Hey Dom, thanks for the reply. I do just that multiple times a day already. The version of safari I am on is 4.1.3. if there is a newer version that will work with my MAC I am happy to download it but I have no clue. Even if its another browser I really dont care I just want it to stop kicking me out.

     

    Any other suggestions?

     

    Thanks,

     

    Scott

  • dominic23 Level 7 Level 7 (31,260 points)

    Use a differant browser.

     

    I do not have Safari version 4.1.3 to test.

     

     

    Best.

  • andyBall_uk Level 7 Level 7 (20,495 points)

    Is there a crash report created when this happens ?. If so, copy/paste it here.

  • SGillespie75 Level 1 Level 1 (0 points)

    Hey Andy, good morning. I wish, it just up and quits on me with no report. The spinning rainbow thingy will come out during that time as well. It freezes spinning rainbow and any safari up kicks out completely. I know there is another version of safari available. Im concerned it may not work on my MAC (10.4.11)...

     

    Man any other suggestions are much appreciated.

     

    Scott

  • andyBall_uk Level 7 Level 7 (20,495 points)

    Check  Console in Applications/Utilities : it may show recent crash reports, or at least something when this happens. Also test in another user account, it's helpful to know if the problem is system-wide or happens just for one user.

     

    You have the newest Safari for OS X 10.4.11 Tiger. So otherwise, you'd need to upgrade or try a different browser, say Firefox. Don't install a later Safari.

  • SGillespie75 Level 1 Level 1 (0 points)

    Thank you for that. Not sure how to look a crash report up.

     

    Pls advise?

     

    Thanks you really appreciate it.

  • Carolyn Samit Level 10 Level 10 (95,985 points)

    Login to another user account on your Mac. If you don't have one, go to System Preferences > Accounts

     

    Click + to add a new account. If the + is grayed out, click the gold padlock icon to make changes. You will be prompted for your admin password.

     

    Then click +

     

    When you see Name type Test. Create a password then click Create Account.

     

    Now login to that account. Try Safari. If Safari crashes in that account also, then it's likely the startup disk needs repairing.

     

    If that is the case, launch Disk Utility located in Applications > Utilities

     

    Select MactintoshHD on the left then select the First Aid tab.

     

    Then click:  Verify Disk  (Not Verify Disk Permissions)

     

    If the disk needs repairing, click Repair Disk.

  • andyBall_uk Level 7 Level 7 (20,495 points)

    Make Safari crash, then open Console & look at the log messages.

    You may see something like crashdump[415]: crash report written to: /Users/XXXX/Library/Logs/CrashReporter/Safari.crash.log

     

    or you can look directly in that Folder using Finder to see if there's anything recent.

  • SGillespie75 Level 1 Level 1 (0 points)

    Hey Andy good morning, I'll do that today was traveling on business. Thank you man

  • SGillespie75 Level 1 Level 1 (0 points)

    The safari crash log is rally long not sure if this exactly what you wanted to look at but here is a piece of it. If this incomplete or not what you need please let me know.

     

    Thanks

     

    Scott

     

    (1327)/System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTime Components
    0x99ad1000 - 0x99ad5fff com.apple.QuickTimeH264.component 7.6.2 (1327)/System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
    0x99d9c000 - 0x99e6dfff com.apple.QuickTimeMPEG4.component 7.6.2 (1327)/System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG4
    0x99e8c000 - 0x99e91fff com.apple.CoreMediaAuthoringPrivate 1.6/System/Library/PrivateFrameworks/CoreMediaAuthoringPrivate.framework/Versions/A /CoreMediaAuthoringPrivate
    0x99e97000 - 0x99ec1fff com.apple.CoreMediaPrivate 15.0/System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMedi aPrivate
    0x9a85f000 - 0x9a894fff com.apple.Syndication 1.0.8 (56.1)/System/Library/PrivateFrameworks/Syndication.framework/Versions/A/Syndication
    0x9a8b1000 - 0x9a8c3fff com.apple.SyndicationUI 1.0.8 (56.1)/System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndication UI
    0x9c311000 - 0x9c313fff Interposers.dylib/usr/libexec/oah/Shims/Interposers.dylib
    0x9ffb8000 - 0x9fff7fff com.apple.QuickTimeFireWireDV.component 7.6.2 (1327)/System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTime FireWireDV
    0xb7ef6000 - 0xb7f29fff com.apple.QuickTimeIIDCDigitizer 7.6.2 (1327)/System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/QuickT imeIIDCDigitizer
    0xb8000000 - 0xb82d6fff com.apple.Safari 3.2.3 (4525.28.3)/Applications/Safari.app/Contents/MacOS/Safari
    0xe2178000 - 0xe21c4fff com.apple.QuickTimeUSBVDCDigitizer 2.0.5/System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/MacOS/Quic kTimeUSBVDCDigitizer
    0xe4b0c000 - 0xe4b74fff com.apple.AppleProResDecoder 2.0 (223)/System/Library/QuickTime/AppleProResDecoder.component/Contents/MacOS/AppleProRe sDecoder
    0xe4b78000 - 0xe4bb8fff com.apple.applepixletvideo 1.2.18 (1.2d18)/System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixletV ideo
  • SGillespie75 Level 1 Level 1 (0 points)

    Hi Carolyn, thank you for the suggestion I will try this as well. I cant explain how frustrating this whole thing is.

     

    Thanks

     

    Scott

  • SGillespie75 Level 1 Level 1 (0 points)

    Carolyn, I went through it and the disk did not need to be repaired.

     

    Anything else you would like me to do to troubleshoot it?

     

    Thanks,

     

    Scott

  • Carolyn Samit Level 10 Level 10 (95,985 points)

    Ok... keep us posted.

     

    I have an older Mac running v10.4.11 Tiger with no issues with Safari but truth be told, it's such an outdated operating system. If you can, at some point purchase a new Mac.

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