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Mar 21, 2014 12:29 PM in response to theonedm3by sheila_m.,Hello theonedm3,
I certainly understand the importance of accessing your backup. I recommend following the steps in the article below to troubleshoot this issue:
iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162
Thank you for using Apple Support Communities.
Best,
Sheila M.
