iphone 5s volume up(+) key not working 1 month after purchase....!!!!

Question

iphone 5s volume up(+) key not working 1 month after purchase....!!!!

Dear Apple,

I had puchased iphone 5s on 31st January 2014 from Dubai Sharaf DG retailer located at Burjuman Metro station. This was my first experience with apple and I really appreciate the build quality and features. Yesterday I found that the vloume up key is not working so I visited the supplier (Sharaf DG) for a solution, they informed that they need to check the phone and it will take 10 days to check. What will I do with the SIM card? shall I buy another phone for using the same? I had put my cost on buying this product, I should get a solution for this trouble. Expecting your valuable feedback from my query.

iPhone 5s, iOS 7.1

Posted on Mar 19, 2014 11:24 AM

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Answer 1

Mar 19, 2014 11:31 AM in response to Dinesh Gopinathakurup

First, we are all fellow users on here and not Apple employees so what we say is basically our understanding of Apple policies.

Second, checking something such as that should not take so long. If there is an Apple store in Dubai it would be better to take the iPhone to them for checking.

Third, if it were me, I would remove the sim and get a cheap, short-term type phone to use in the interim.

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Answer 2

Mar 19, 2014 11:43 AM in response to Ralph Landry1

Thank you for the suggestion, but it doesnot provide me the solution. They had asked me to remove "Find My iPhone" software and to delete my iCloud ID from the phone which seems little bit wired to me, which I missed mentioning on above description.

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Answer 3

Mar 19, 2014 12:06 PM in response to Dinesh Gopinathakurup

They have to ask you to do that so they can work on it. If they tried to restart or reboot the iPhone with Find My Phone turned on and the device registered in your iCloud account, they could not get past the Activation Lock to test it. Not even Apple bypasses that anti-theft protection system.

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