Mac App Store stuck on "Waiting to install"?

Question

Level 1

0 points

Mac App Store stuck on "Waiting to install"?

Whenever I try to update or install a new app from the App store, it downloads fine but then gets stuck at the "Waiting to install" stage. I have tried rebooting my system, quitting and reopening the App Store, quitting the App store and killing the storeagent process via Activity Monitor and then restarting the App store...nothing has worked. I've included an image of what the issue looks like, this is the Purchased section of the App Store. The screenshot was taken after it had been sitting at that point for over an hour. Any suggestions?

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.2)

Posted on Mar 19, 2014 11:36 AM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Mar 19, 2014 1:15 PM in response to mmayes098

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Reply

Answer 2

mmayes098 Author

Level 1

0 points

Mar 19, 2014 5:10 PM in response to Linc Davis

I closed the App Store, killed the storeagent process, restarted the App Store, and tried to install a new app.

Here's the lines:

3/19/14 8:06:50.000 PM kernel[0]: nspace-handler-update: did not find token 19273

3/19/14 8:06:50.401 PM com.apple.mtmd[45]: handler timeout reset failed. (status=-1/errno=2/token=19273/fd=4)

3/19/14 8:07:00.000 PM kernel[0]: nspace-handler-update: did not find token 19273

3/19/14 8:07:00.398 PM com.apple.mtmd[45]: handler timeout reset failed. (status=-1/errno=2/token=19273/fd=4)

3/19/14 8:07:04.800 PM esets_daemon[175]: summ[00af0500]: vdb=17520, agent=fac, name="/private/var/folders/sx/3gd5h4s90sv7zr1cthlr66zc0000gn/C/com.apple.Launch Services-044501.csstore~", virus="", action="", info="Event occurred on a newly created file.", avstatus="not scanned", hop="accepted"

3/19/14 8:07:05.118 PM esets_daemon[175]: summ[00af0900]: vdb=17520, agent=fac, name="/Users/-/Library/Cookies/com.apple.appstore.cookies_tmp_19070_0.dat", virus="", action="", info="Event occurred on a newly created file.", avstatus="not scanned", hop="accepted"

3/19/14 8:07:07.738 PM esets_daemon[175]: summ[00af0500]: vdb=17520, agent=fac, name="/Users/-/Library/Cookies/com.apple.appstore.cookies_tmp_19070_0.dat", virus="", action="", info="Event occurred on a newly created file.", avstatus="not scanned", hop="accepted"

3/19/14 8:07:08.197 PM mds[46]: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"

3/19/14 8:07:08.942 PM com.apple.WebKit.WebContent[19076]: NSScanner: nil string argument

3/19/14 8:07:09.131 PM esets_daemon[175]: summ[00af0500]: vdb=17520, agent=fac, name="/Users/-/Library/Cookies/com.apple.appstore.cookies_tmp_19070_0.dat", virus="", action="", info="Event occurred on a newly created file.", avstatus="not scanned", hop="accepted"

3/19/14 8:07:10.002 PM esets_daemon[175]: summ[00af0500]: vdb=17520, agent=fac, name="/Users/-/Library/Cookies/com.apple.appstore.cookies_tmp_19070_0.dat", virus="", action="", info="Event occurred on a newly created file.", avstatus="not scanned", hop="accepted"

3/19/14 8:07:10.000 PM kernel[0]: nspace-handler-update: did not find token 19273

3/19/14 8:07:10.396 PM com.apple.mtmd[45]: handler timeout reset failed. (status=-1/errno=2/token=19273/fd=4)

3/19/14 8:07:10.459 PM esets_daemon[175]: summ[00af0800]: vdb=17520, agent=fac, name="/Users/-/Library/Cookies/com.apple.appstore.cookies_tmp_19070_0.dat", virus="", action="", info="Event occurred on a newly created file.", avstatus="not scanned", hop="accepted"

3/19/14 8:07:11.474 PM mds[46]: (Error) DiskStore: Unable to create/find index location 4A25C812-11EA-4608-977D-7B26C1E0916C 0

3/19/14 8:07:11.483 PM mds[46]: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"

3/19/14 8:07:11.484 PM mds[46]: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"

3/19/14 8:07:20.000 PM kernel[0]: nspace-handler-update: did not find token 19273

3/19/14 8:07:20.394 PM com.apple.mtmd[45]: handler timeout reset failed. (status=-1/errno=2/token=19273/fd=4)

3/19/14 8:07:30.000 PM kernel[0]: nspace-handler-update: did not find token 19273

3/19/14 8:07:30.391 PM com.apple.mtmd[45]: handler timeout reset failed. (status=-1/errno=2/token=19273/fd=4)

3/19/14 8:07:34.849 PM esets_daemon[175]: summ[00af0900]: vdb=17520, agent=fac, name="/private/var/folders/zz/zyxvpxvq6csfxvn_n00000b400002s/C/com.apple.mdwork er.bundle/mds/mdsObject.db_", virus="", action="", info="Event occurred on a newly created file.", avstatus="not scanned", hop="accepted"

3/19/14 8:07:40.000 PM kernel[0]: nspace-handler-update: did not find token 19273

3/19/14 8:07:40.389 PM com.apple.mtmd[45]: handler timeout reset failed. (status=-1/errno=2/token=19273/fd=4)

3/19/14 8:07:41.465 PM mds[46]: (Error) DiskStore: Unable to create/find index location 4A25C812-11EA-4608-977D-7B26C1E0916C 0

3/19/14 8:07:41.474 PM mds[46]: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"

3/19/14 8:07:41.475 PM mds[46]: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"

3/19/14 8:07:45.630 PM mds[46]: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"

3/19/14 8:07:45.649 PM mds[46]: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"

3/19/14 8:07:50.000 PM kernel[0]: nspace-handler-update: did not find token 19273

3/19/14 8:07:50.386 PM com.apple.mtmd[45]: handler timeout reset failed. (status=-1/errno=2/token=19273/fd=4)

Reply

Answer 3

Linc Davis

Level 10

209,547 points

Mar 19, 2014 5:17 PM in response to mmayes098

Uninstall ESET by following these instructions. If you have a different version of the product, the procedure may be different.

Back up all data before making any changes.

Reply

Answer 4

mmayes098 Author

Level 1

0 points

Mar 19, 2014 6:14 PM in response to Linc Davis

That did it! Thanks!

Reply

Answer 5

TonySB

Level 1

0 points

Aug 8, 2014 9:45 PM in response to mmayes098

I have the same problem, but I don't think I have ESET installed to begin with. So should I install it only to then uninstall it?

Reply

Answer 6

TonySB

Level 1

0 points

Aug 8, 2014 10:49 PM in response to TonySB

Actually, never mind. After being stuck there for a while, it finally went through.

Reply

Answer 7

Sep 22, 2014 3:06 PM in response to Linc Davis

I, too, have the same problem. And like TonySB I don't have ESET installed. But unlike him it still has not resolved itself. My apps are still waiting to install. What should I do? Thanks

Reply

Answer 8

Mar 14, 2015 8:00 PM in response to Linc Davis

I'm having the same problem, but I do not have ESET installed.

Reply

Answer 9

Sep 1, 2015 2:56 PM in response to mmayes098

This worked for me:

close app store
open activity monitor
find and kill this process: storedownloadd
open app store and download through the "purchased" section

Reply

Answer 10

Sep 1, 2015 4:27 PM in response to Gazpacho Sandwich

that was easy!😁

Reply

Answer 11

jcubed73

Level 1

12 points

Sep 9, 2015 4:09 PM in response to mmayes098

All I did was click on "Store" in the menu bar and select "Check for Unfinished Downloads..." and that worked. You might get a message that says everything has been downloaded, but once you click "Ok" the downloads will continue.

I did sign out and sign back in for my first step, but the issue persisted, thats when I did the step above.

Reply

Answer 12

Tamphrey

Level 1

4 points

Sep 20, 2015 9:33 AM in response to jcubed73

Thanks. Was getting frustrated and then found your steps. Tried it and it worked!🙂🙂🙂

Reply

Answer 13

Dec 4, 2015 10:28 AM in response to jcubed73

i can't find store on menu bar? I'm new to mac book

Reply

Answer 14

Feb 3, 2016 12:07 PM in response to Jettajerk2002

Sometimes there is a process called storedownloadd that consumes high CPU. If the above solutions didn't work probably what is happening is that storedownloadd is just calculating the delta update for your app. Give it time. It can be that a 4GB download can be just 200 MB because the delta. But you need to let the app store calculate the delta bits it needs.

Reply