Mac Book Pro locks up after initial boot-up

I have a late 2011 Mac Book Pro, 2.4 GHz running OS X 10.9.2. During normal operations I am typically using 4-5 GB of RAM. I have a 750 GB hard drive with 671 GB of free drive space. After a normal boot-up the computer completely locks-up/freezes and I get the pin wheel indefinately. I have tried the following items so far in an attempt to rectify the issue:

1) Reset NVRAM

2) Verfied that the issue remains with and without external keyboard, mouse, network cable and thunderbolt display attached.

3) Verfied that there is no disk in the optical drive.

4) Started up via the Recovery drvie and ran all disk utilities (repair disk, verify disk, and repair permisisons). Both repair disk and verfiy disk came back without any issues noted. Repair premissions came back with some iBooks errors that it said it fixed. This has not corrected my problem.

5) Resinstalled the entire OS from the disk utility in Recovery Mode. This seemed to correct my problem for almost a week but the same issue started happening again.


It should be noted that this issue started within a day or two of loading the 10.9.2 update. The machine appears to run fine from Safe Mode, which I am using now to write this message. I was also able to use Safe Mode to run a web conference at work this morning with out any additional issues so I can't believe it is a hardware issue.


Any help and/or suggestions would be greatly appreciated.

Mac Pro, OS X Mavericks (10.9.2)

Posted on Mar 19, 2014 12:17 PM

Reply
6 replies

Mar 19, 2014 7:23 PM in response to fireflyfpe

Well I ran it from safe mode and these are the results:


Hardware Information:

MacBook Pro (15-inch, Late 2011)

MacBook Pro - model: MacBookPro8,2

1 2.4 GHz Intel Core i7 CPU: 4 cores

8 GB RAM


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6770M - VRAM: 1024 MB


System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 0:12:57


Disk Information:

APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 749.3 GB (670.88 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)


Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Computer, Inc. IR Receiver


FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Startup Items:

PKard: Path: /Library/StartupItems/PKard


Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.mcafee.ssm.Eupdate.plist 3rd-Party support link

[System] com.mcafee.ssm.ScanManager.plist 3rd-Party support link

[System] com.mcafee.virusscan.fmpd.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link


Launch Agents:

[System] com.citrix.AuthManager_Mac.plist 3rd-Party support link

[System] com.citrix.ReceiverHelper.plist 3rd-Party support link

[System] com.citrix.ServiceRecords.plist 3rd-Party support link

[System] com.mcafee.menulet.plist 3rd-Party support link

[System] com.mcafee.reporter.plist 3rd-Party support link

[System] com.thursby.pkard.tokendagent.plist 3rd-Party support link


User Launch Agents:

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[not loaded] com.google.keystone.agent.plist 3rd-Party support link


User Login Items:

Activity Monitor


Internet Plug-ins:

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link

AdobePDFViewer: Version: 10.1.9 3rd-Party support link

Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

net.juniper.DSSafariExtensions: Version: (null) 3rd-Party support link

CitrixICAClientPlugIn: Version: 11.8.0 - SDK 10.7 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link


Safari Extensions:

Evernote Web Clipper: Version: 6.0.5


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: Version: 1.0.60 3rd-Party support link


3rd Party Preference Panes:

Flash Player 3rd-Party support link


Old Applications:

None


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 697.84 GB Disk used: 73.03 GB

Destinations:

Time Machine [Local] (Last used)

Total size: 148.73 GB

Total number of backups: 13

Oldest backup: 2014-03-12 18:39:36 +0000

Last backup: 2014-03-18 19:23:03 +0000

Size of backup disk: Too small

Backup size 148.73 GB < (Disk used 73.03 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.


Top Processes by CPU:

59% mdworker

2% mds

2% EtreCheck

2% WindowServer

1% ps


Top Processes by Memory:

172 MB com.apple.WebKit.WebContent

147 MB com.apple.IconServicesAgent

90 MB Safari

74 MB CalendarAgent

66 MB WindowServer


Virtual Memory Information:

5.29 GB Free RAM

1.74 GB Active RAM

340 MB Inactive RAM

645 MB Wired RAM

241 MB Page-ins

0 B Page-outs

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Mac Book Pro locks up after initial boot-up

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