fireflyfpe
Level 1 (0 points)

Q: Mac Book Pro locks up after initial boot-up

I have a late 2011 Mac Book Pro, 2.4 GHz running OS X 10.9.2.  During normal operations I am typically using  4-5 GB of RAM.  I have a 750 GB hard drive with 671 GB of free drive space.  After a normal boot-up the computer completely locks-up/freezes and I get the pin wheel indefinately.  I have tried the following items so far in an attempt to rectify the issue:

1) Reset NVRAM

2) Verfied that the issue remains with and without external keyboard, mouse, network cable and thunderbolt display attached.

3) Verfied that there is no disk in the optical drive.

4) Started up via the Recovery drvie and ran all disk utilities (repair disk, verify disk, and repair permisisons).  Both repair disk and verfiy disk came back without any issues noted.  Repair premissions came back with some iBooks errors that it said it fixed.  This has not corrected my problem.

5) Resinstalled the entire OS from the disk utility in Recovery Mode.  This seemed to correct my problem for almost a week but the same issue started happening again. 

 

It should be noted that this issue started within a day or two of loading the 10.9.2 update.  The machine appears to run fine from Safe Mode, which I am using now to write this message.  I was also able to use Safe Mode to run a web conference at work this morning with out any additional issues so I can't believe it is a hardware issue. 

 

Any help and/or suggestions would be greatly appreciated.  

Mac Pro, OS X Mavericks (10.9.2)

Posted on Mar 19, 2014 12:17 PM

by Eric Root,Solvedanswer
Eric Root Eric Root
Level 9 (74,211 points)
iTunes
A:

Try un-installing Mcafee. It has caused problems for others.

 

McAfee Uninstall               Resources is near bottom of the page

Posted on Mar 20, 2014 7:55 AM

Close
fireflyfpe

Q: Mac Book Pro locks up after initial boot-up

  • All replies
  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Mar 19, 2014 1:59 PM in response to fireflyfpe
    Level 9 (74,211 points)
    iTunes
    Mar 19, 2014 1:59 PM in response to fireflyfpe

    Startup - Gray, Blue or White screen at boot, w/spinner/progress bar

     

    Startup - Gray Screen

     

    Startup Issues - Resolve


    Startup Issues - Resolve (2)

     

    Since the Safe Mode doesn't load 3rd party software, try running this program and then copy and paste the output in a reply. Please use copy and paste as screen shots can be hard to read.


    Etrecheck – System Information

  • by fireflyfpe,

    fireflyfpe fireflyfpe Mar 19, 2014 7:17 PM in response to Eric Root
    Level 1 (0 points)
    Mar 19, 2014 7:17 PM in response to Eric Root

    Can I run this program from safe mode or does it need to be run from a standard boot-up?

  • by fireflyfpe,

    fireflyfpe fireflyfpe Mar 19, 2014 7:23 PM in response to fireflyfpe
    Level 1 (0 points)
    Mar 19, 2014 7:23 PM in response to fireflyfpe

    Well I ran it from safe mode and these are the results:

     

    Hardware Information:

              MacBook Pro (15-inch, Late 2011)

              MacBook Pro - model: MacBookPro8,2

              1 2.4 GHz Intel Core i7 CPU: 4 cores

              8 GB RAM

     

    Video Information:

              Intel HD Graphics 3000 - VRAM: 512 MB

              AMD Radeon HD 6770M - VRAM: 1024 MB

     

    System Software:

              OS X 10.9.2 (13C64) - Uptime: 0 days 0:12:57

     

    Disk Information:

              APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) / [Startup]: 749.3 GB (670.88 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-8A8 

     

    USB Information:

              Apple Inc. FaceTime HD Camera (Built-in)

     

              Apple Inc. BRCM2070 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Startup Items:

              PKard: Path: /Library/StartupItems/PKard

     

    Launch Daemons:

              [System] com.adobe.fpsaud.plist 3rd-Party support link

              [System] com.mcafee.ssm.Eupdate.plist 3rd-Party support link

              [System] com.mcafee.ssm.ScanManager.plist 3rd-Party support link

              [System] com.mcafee.virusscan.fmpd.plist 3rd-Party support link

              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

     

    Launch Agents:

              [System] com.citrix.AuthManager_Mac.plist 3rd-Party support link

              [System] com.citrix.ReceiverHelper.plist 3rd-Party support link

              [System] com.citrix.ServiceRecords.plist 3rd-Party support link

              [System] com.mcafee.menulet.plist 3rd-Party support link

              [System] com.mcafee.reporter.plist 3rd-Party support link

              [System] com.thursby.pkard.tokendagent.plist 3rd-Party support link

     

    User Launch Agents:

              [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

              [not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

              [not loaded] com.google.keystone.agent.plist 3rd-Party support link

     

    User Login Items:

              Activity Monitor

     

    Internet Plug-ins:

              FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

              Default Browser: Version: 537 - SDK 10.9

              AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link

              AdobePDFViewer: Version: 10.1.9 3rd-Party support link

              Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

              net.juniper.DSSafariExtensions: Version: (null) 3rd-Party support link

              CitrixICAClientPlugIn: Version: 11.8.0 - SDK 10.7 3rd-Party support link

              QuickTime Plugin: Version: 7.7.3

              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

              JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link

     

    Safari Extensions:

              Evernote Web Clipper: Version: 6.0.5

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

              AirPlay: Version: 2.0 - SDK 10.9

              AppleAVBAudio: Version: 203.2 - SDK 10.9

              iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    User Internet Plug-ins:

              CitrixOnlineWebDeploymentPlugin: Version: 1.0.60 3rd-Party support link

     

    3rd Party Preference Panes:

              Flash Player  3rd-Party support link

     

    Old Applications:

              None

     

    Time Machine:

              Skip System Files: NO

              Mobile backups: OFF

              Auto backup: YES

              Volumes being backed up:

                        Macintosh HD: Disk size: 697.84 GB Disk used: 73.03 GB

              Destinations:

                        Time Machine [Local] (Last used)

                        Total size: 148.73 GB

                        Total number of backups: 13

                        Oldest backup: 2014-03-12 18:39:36 +0000

                        Last backup: 2014-03-18 19:23:03 +0000

                        Size of backup disk: Too small

                                  Backup size 148.73 GB < (Disk used 73.03 GB X 3)

              Time Machine details may not be accurate.

              All volumes being backed up may not be listed.

     

    Top Processes by CPU:

                  59%          mdworker

                   2%          mds

                   2%          EtreCheck

                   2%          WindowServer

                   1%          ps

     

    Top Processes by Memory:

              172 MB          com.apple.WebKit.WebContent

              147 MB          com.apple.IconServicesAgent

              90 MB          Safari

              74 MB          CalendarAgent

              66 MB          WindowServer

     

    Virtual Memory Information:

              5.29 GB          Free RAM

              1.74 GB          Active RAM

              340 MB          Inactive RAM

              645 MB          Wired RAM

              241 MB          Page-ins

              0 B          Page-outs

  • by Eric Root,Solvedanswer

    Eric Root Eric Root Mar 20, 2014 7:55 AM in response to fireflyfpe
    Level 9 (74,211 points)
    iTunes
    Mar 20, 2014 7:55 AM in response to fireflyfpe

    Try un-installing Mcafee. It has caused problems for others.

     

    McAfee Uninstall               Resources is near bottom of the page

  • by fireflyfpe,

    fireflyfpe fireflyfpe Mar 20, 2014 10:12 AM in response to Eric Root
    Level 1 (0 points)
    Mar 20, 2014 10:12 AM in response to Eric Root

    I was able to uninstall and reinstall.  Everything seems to be working again.  Thank you.

  • by Eric Root,

    Eric Root Eric Root Mar 21, 2014 6:32 AM in response to fireflyfpe
    Level 9 (74,211 points)
    iTunes
    Mar 21, 2014 6:32 AM in response to fireflyfpe

    You are welcome.