HT202023: About in-app purchases

Learn about About in-app purchases
colove420
Level 1 (0 points)

Q: Purchases made on my account that i did not purchase

these purchases have happened sevral times since jan of 2014. The first time i called in and got them removed. The last few times i clicked on report a problem with the purchases and they were not removed i need to speak to someone asap to get these purchases that i did not make put back on my acount . please get back with me asap. thanks so much erin colove

iMac (27-inch, Late 2012), Mac OS X (10.7.3), i need my money back

Posted on Mar 19, 2014 12:58 PM

Close
colove420

Q: Purchases made on my account that i did not purchase

  • All replies
  • Helpful answers

  • by varjak paw,

    varjak paw varjak paw Mar 19, 2014 1:18 PM in response to colove420
    Level 10 (169,890 points)
    Mar 19, 2014 1:18 PM in response to colove420

    You are not speaking with iTunes Support here. These are user-to-user support forums, and none of us have access to your accounts and hence cannot do anything about your problem. You'll need to report these additional charges to the iTunes Store as you did before. Before you do, make sure by checking your Purchase History that these are not in-app purchases that you didn't realize you were making or that you forgot.

     

    If these are not such purchases, I'd recommend that you immediately change your password to your Apple ID, making sure that 1) it's difficult to guess or just look up (names of pets, children, street names, etc are very bad passwords) and 2) that you don't give that information to anyone else for any reason.

     

    Regards.