Q: No Dolby Digital Apple TV 3 firmware 6.1 (6698.99.16)

Tryg (peculiar name) from Apple called me back earlier than promised yesterday with a response from the "engineering team". He says he was told that they are aware of this issue and it is not something they have the capability to fix. Maybe - maybe not. I didn't design the Apple TV nor Netflix, so I can't point the finger. As a consumer, all I know is that Netflix DD works on everything except my Apple TV and the Apple TV plays DD on everything except Netflix - and this all happened immediately following the most recent Apple update. It looks like Apple is back to pointing the finger at Netflix.

I believe the last beta before final that none of these issues existed, i.e. Super HD showed up and DD without problems therefore appears something changed in the final release.

I think it's pretty obvious what needs to be done. Netflix must fix their ATV app and Apple must include it in an update and roll it out. Which they probably won't do if it's the only change. So we'll probably have to wait for 6.1.1 and hope Netflix submits the fix to Apple in time.

Everyone posting here, PLEASE, if you have not done so already, PLEASE file a BUG report by:

She also said that bugs/issues could be reported via the feedback page:

http://www.apple.com/feedback/appletv.html

Select Bug report for reason for feedback.

She said Apple reads ALL feedback, and that the Apple Engineering Team would get the bug report.

"She" is the tech support rep I talked to.

Can anyone confirm that by going back to 5.1 we won't loose HD?   I filed a bug report plus got a call back from them and same ol story...not their fault.  Thanks

No, I don't think you will lose HD. I have downgraded mine and did not lose HD. Netflix works great with DD.

Could you tell me where you found 5.1 and how you converted this back to the previous version?  Thanks

I have the same problem.  Some have suggested contacting Netflix.  It seems the common demoninator is ATV Firmware Ver. 6., because, the other streaming services are displaying the same issue.  ATV seems to be now ouputing PCM (Pulse Code Modulation) 2 chan. audio.

It would be nice if Appl cared enough about this issue to acknowledge the problem, and make the previous Firmware version, easily available, with instruction on how to back load it.

I have the same problem.  Some have suggested contacting Netflix.  It seems the common demoninator is ATV Firmware Ver. 6., because, the other streaming services are displaying the same issue.  ATV seems to be now ouputing PCM (Pulse Code Modulation) 2 chan. audio.

So I chatted with a Netflix agent...AGAIN...this morning. Same old story - "we're not aware of this issue". I pointed them to this discussion and asked for a service credit until the issue is resolved. They denied issuing credit on the grounds that I'm getting audio and video. The agent said they only issue a service credit if the service isn't working at all. Ha!

So, I called back on the phone. Spoke to an agent and explained the situation to him. He places me on hold for a few minutes then comes back and tells me he found an internal memo that states there is an issue with Netflix and Apple TVs that are connected to receivers. The memo states they have been aware of this issue since March 17. The agent went on to say the memo advised the customer not contact Apple as the issue is not theirs to fix - it is on Netflix's end. He said the memo has been updated since March 17th to indicate they are still working with Apple's engineers to resolve the issue. The agent said the problem may not be resolved until the next Apple TV firmware update.

So, no matter who is pointing the finger at who and whatever the issue is, it seems to be a problem on Netflix's end that the latest Apple TV firmware update "revealed". I don't know what the issue is so I can't comment on why it has taken over a month and it still isnt fixed, but it appears both Apple and Netflix are aware of the issue and it will eventually be fixed by one or both parties. Until then, the Netflix agent issued me credit for my previous and current month's service and claimed Netflix will continue to do so until the issue is resolved.

Interesting that Netflix gave you a credit. I called them AGAIN today. My third time reporting the issue. The rep was fully aware of the situation but refused to provide a credit. He said it is not in their policy to provide a credit. He had no information on when this would be resolved. No help whatsoever. Very frustrating.

Hi

I have contacted Netflix & they claim they have no control over 3rd party Netflix apps, just their web page.  Whether this was an attempt to fob me off I don't know, but they state it's an issue for Apple to address with their app.

Following my most recent chat with Netflix this morning where they denied me a credit, I checked the box to email me a transcript, but I never got the email. It wasn't until I called them and explained the situation when the guy couldn't offer enough apologies and credits. I'm not saying I'm made of money, but two month's worth of Netflix monthly fee means nothing to me - I just want the dang service to work as advertised whether it is free or not!

Hey guys, both Apple and Netflix are well aware of the issue at this point.  I think they both know it is a pretty big deal, and are working on a fix.

You can't rely on what the low level call center support person tells you about what the engineering team is doing in most cases -- every now and then you get lucky.  :-)

We need to have some patience.  If you know anything about Apple, then you know that they have very strict procedures, and publicize very little, if anything, until the product is released.

Just like with the iOS, the Apple TV app develper is responsible for development of their app.  Even if/when Apple makes an OS update that breaks their app, the develper is still responsible for making the fix, and submitting it to Apple for review and approval.

As more and more security holes are found (in general), the reveiw process will become more lengthly.

So, we all just need to be patient and let the process work.  If you want to do something, post a bug report at the Apple feeback page I provided above.