Is anyone having problems with the new Xerox printer driver update from Apple? My 8700S is no longer working with QuarkXPress.

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Level 1

8 points

Is anyone having problems with the new Xerox printer driver update from Apple? My 8700S is no longer working with QuarkXPress.

I allowed a System Update that included a Xerox Printer update. I am running a MacPro 10.6.8 with Quark 8.5.1 and a Xerox ColorQube 8700S. EVERY was working perfectly before the "update" but afterwards anything sent to the printer from Quark would stall the printer. I went to the Xerox website and downloaded their Printer Driver and tried again. Now I could print from Quark but I can NOT get to the printer window to change the type of paper, etc. So, the problem still persists.

Should I try going into Time Machine and trying to find the Xerox Print Driver in the Library folder?

Should I upgrade the whole system software? (I wouldn't mind doing that AFTER I get this magazine off to the commerical printer)

Should I upgrade to Quark 9?

Any help here would be apprciated.

Thanks - Rob

Several, Mac OS X (10.6.8), I work with several different model Apples

Posted on Mar 19, 2014 3:32 PM

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Answer 1

Mar 25, 2014 12:20 PM in response to RobRR

I'm having a similar problem with a WorkCentre 7556, nothing seems to work. I'm about to try a TimeMachine restore.

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Answer 2

CMCSK

Level 6

11,452 points

Mar 25, 2014 3:43 PM in response to RobRR

As a general rule of thumb, I never install updates until I read its info and I am having problems with my current software. I hide the updates until I need them. Usually this happens when I update or upgrade my os. I don't fix what ain't broken is my golden rule.

It is possible that you need to update or upgrade Quark in order for your newer printer driver to work. First I would try the following....

Disconnect all peripherals from your computer.

Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.

Select your language.

Once on the desktop, select Utility in the menu bar.

Select Disk Utility.

Select the disk or volume in the list of disks and volumes, and then click First Aid.

Click Repair Disk.

Restart your computer when done.

Repair permissions after you reach the desktop-http://support.apple.com/kb/HT2963 and restart your computer.

If your printer does not work afterwards, update or upgrade Quark. If that does not work, contact the printer manufacturer.

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Answer 3

RobRR Author

Level 1

8 points

Mar 26, 2014 6:49 AM in response to CMCSK

Thanks for the reminder to run Disk Utility. I always do that on other's computers when I am trying to solve and problem and not sure why I didn't start there.

HOWEVER - I also ran another system update check and there was yet ANOTHER Xerox driver update. I installed that update and the problem disappeared!!!!

Thanks for the input. - Rob

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Answer 4

RobRR Author

Level 1

8 points

Mar 26, 2014 8:37 AM in response to RobRR

OK, well perhaps I spoke too soon. I am now able to access the Printer window and send a file to the Xerox printer, but the printer then pauses the job and will not resume.

Other programs don't seem to be having a problem

This seems to be a Quark/Xerox print driver issue.

So the question is who develops the driver updates, Apple or Xerox? I would assume Xerox creates the drivers and then Apple distrbutes them through their updates.

Do I try contacting Xerox?

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Answer 5

RobRR Author

Level 1

8 points

Mar 26, 2014 10:03 AM in response to RobRR

OK, so I wanted to post my short-term solution to this issue. I do believe that either Xerox or Apple did not vet the new Xerox print driver through QuarkXpress and that the real solution is to have a new print driver.

However, the short term solution for me was to go into Time Machine, move back a few days, go to Library>Printers>Xerox and then restore that Xerox folder.

Once I did that, I ran Disk Utitlies and Checked Permissions.

I then restarted the computer.

All seems to be working fine between Quark and the Xerox printer now.

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Answer 6

zanuski

Level 1

8 points

Mar 28, 2014 6:11 AM in response to RobRR

I have a Workcenter 7120 and after the update I am unable to enable the stapler thought the stapler does work from the 7120. The Xerox features selection in the print driver dialog box is crossed out.

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Answer 7

Mar 31, 2014 12:16 PM in response to zanuski

Mine is exactly like that as well, and other's are following suite, and they all use accounting on the Xerox, and since that is crossed out, no one can print. Enabling it in CUPS does not work either. We did get one machine to work by upgrading it to mavericks but cannot do that on all of them.

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Answer 8

zanuski

Level 1

8 points

Mar 31, 2014 5:46 PM in response to uncle0fun

Today, I reloaded SNL 10.6 and when the updates presented themselves I disallowed the updates for printers (3.0) and reinstalled an older version of my Xerox software for the 7120 - XeroxPrintDriver.2.94.3. It has worked just fine. Obviously that is some conflict between Apple's update and the latest driver - XeroxPrintDriver.2.112.0-7120.

Since the problem is existent on different Xerox printers then I would say it is Apple's 3.0 update that is the culprit.

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Answer 9

Apr 1, 2014 5:00 AM in response to zanuski

Apple and/or Xerox had previously broken this before with another "update" both blaming the other. Then it was miraculously "fixed" by another update. I guess we wait for them to fix it again, but with Snow Leopard on the way out, they may not.

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Answer 10

zanuski

Level 1

8 points

Apr 1, 2014 5:54 AM in response to uncle0fun

uncle0fun wrote:

I guess we wait for them to fix it again, but with Snow Leopard on the way out, they may not.

I hope they fix it. I can go no higher than 10.7 on my Mac and if they don't fix it then I will have to say where I am. I was planning to move to 10.7 when I dumped Quicken.

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Answer 11

MlchaelLAX

Level 4

2,286 points

Apr 1, 2014 10:51 AM in response to zanuski

zanuski wrote:

uncle0fun wrote:

I guess we wait for them to fix it again, but with Snow Leopard on the way out, they may not.

In theory, all versions of OS X are eventually "on the way out!" Snow Leopard is just considered to be that way because it is the oldest version of OS X still be updated.

I hope they fix it. I can go no higher than 10.7 on my Mac and if they don't fix it then I will have to say where I am. I was planning to move to 10.7 when I dumped Quicken.

Quicken 2007 for Intel (Snow Leopard, Lion, Mt. Lion and Mavericks) - full version $15:

http://quicken.intuit.com/personal-finance-software/quicken-2007-osx-lion.jsp

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Answer 12

RobRR Author

Level 1

8 points

Apr 1, 2014 10:54 AM in response to RobRR

Just to follow up - I am continuing to have issues printing from Quark to the Xerox printer even AFTER trying to go back to the old print driver. There must be some other file I am not reverting back to that is casing the issues. I have gotten the printer to run a small file, but then the next job will either quit or I will get a

pstoxrps error message. (I don't know what that means.)

I did upgrade the OS to 10.8.5 in hopes that the problem would be solved - but that didn't make a difference.

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Answer 13

MlchaelLAX

Level 4

2,286 points

Apr 1, 2014 10:56 AM in response to RobRR

RobRR wrote:

I did upgrade the OS to 10.8.5 in hopes that the problem would be solved - but that didn't make a difference.

Oy! I hope you made a backup or clone of your Snow Leopard environment...

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Answer 14

zanuski

Level 1

8 points

Apr 1, 2014 11:36 AM in response to MlchaelLAX

Quicken 2007 for Intel (Snow Leopard, Lion, Mt. Lion and Mavericks) - full version $15:

http://quicken.intuit.com/personal-finance-software/quicken-2007-osx-lion.jsp

I have purchased iBank and will not go back to Quicken once I finish my taxes.

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Answer 15

zanuski

Level 1

8 points

Apr 1, 2014 11:38 AM in response to RobRR

RobRR wrote:

I did upgrade the OS to 10.8.5 in hopes that the problem would be solved - but that didn't make a difference.

I believe the problem is the printer update 3.0. As I said, I reinstalled the OS and put in the Xerox driver and did not allow the Apple update 3.0 for the printers and I am once again back in business.

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