I bought a 5th generation iPod touch for my daughter, used, on Ebay. We got it in the mail today. When we went to connect it to my ITunes account, it shows that it is still connected to the sellers iTunes account. I contacted him and he told me that it is his daughters and she forgot her password. He keeps telling us that WE have to sign in, sign his daughter out and then sign into our account. This is getting very frustrating, and quite honestly, more trouble than I bargained for. When I logged on to ITunes site, it asks me for the serial #. I can't get the serial # because I can't get past the page where we have to log in to the old owners acct. HELP!