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Pages won't open document

We are getting an increased number of users all with files that refuse to open in Pages 5, particularly Pages 5.1.


I have gone over several of them and been unable to correct the problem, only able to open the Document.iwa sub file in the package to look at the mix of text snippets and I presume .xml.


Apple reportedly has also examined these and been unable to rectify them.


To aid some kind of resolution I ask that users who have had the problem post here, detailing the last things they did with the file and whether there is anything particular to the files that may be leading to the problem.


Particularly relevant would be where and how the files were last saved.


Are they being transferred or backed up to iCloud?


Are you using 3rd party syching or backup solutions like DropBox?


Are they being re-edited on iDevices, iWork for iCloud beta or back and forth from Word .doc?


Were there any preceeding warnings or difficulties of any kind with the document?


Or anything else you can think of.


Thank you,


Peter

Posted on Mar 19, 2014 5:37 PM

Reply
181 replies

Nov 14, 2017 1:20 PM in response to PeterBreis0807

I have typed documents in Pages and saved them to Readdle Documents. When I try to move the file from Readdle to open back in Pages for editing, the file doesn’t open, the spinning wait cursor does its job. When I try and cancel, the spinning wait cursor just keeps on spinning, and I have to exit Pages. I have the latest version of Pages. Is there any way to get the old one back? I really don’t like the 3.3.1 version. Format is really wonky. I much prefer the older versions. Then my files seem to be tangled in the iCloud web, which is extremely frustrating!

Nov 14, 2017 3:16 PM in response to Dan-el

I am not familiar with Readdle and maybe you should go to their support:


https://readdle.com/support


From what I have quickly read Readdle only lets you read .pages files, I am not sure how it stores them. Pages 5 & 6 have had problems with 3rd Party servers, again I have no knowledge of how Readdle handles them.


Supported file formats - Readdle Knowledge Base


Apps on iOS are either automatically updated or updated via the iOS App Store. I know no way of either going back a version or selectively using versions.


Peter

Nov 20, 2017 2:45 AM in response to PeterBreis0807

Since I updated the operating system last week I can't open any Pages documents.

I have everything in iCloud. I have checked many documents, some recently created some a couple of years old and nothing happens with any of them. Some have been opened on my iPad as well, some have not. Files that are listed under - open recent - won't open either. I downloaded a Word document from an email and tried to get Pages to open it and nothing happened there either. As far as I can see all my files are now inaccessible. Although as stated by previous posters I can see the document in preview. I have Dropbox but don't sync anything to it.

Nov 20, 2017 8:36 PM in response to PeterBreis0807

I am having the same problems. I can't open any files that I have created. The App crashes and I have had an error window pop up under certain circumstances. my files are saved to iCloud I can open the document int he web browser and print it but can't open it locally after i has been saved. I tried uninstalling and reinstalling but nothing changed. the error message is "The owner stopped sharing, or you don’t have permission to open it."

Nov 27, 2017 11:29 AM in response to PeterBreis0807

Since iPad upgraded a week or so ago (iOS 11.1.2), I find Siri very slow but, more importantly, I can't create a new Pages document. If I try to create a new document I get the following error message: iPad PAGES DBQueuedUploadManagerErrorDomain error 0. "(null)" can't be opened right now. Pages couldn't read the file


Existing documents seem to open ok and can be edited (though fonts are lost and replaced with other fonts).

Sylvie

Nov 27, 2017 12:37 PM in response to SylvieOrp

Looks like it might be making a connection error.


My guess is that is: Data Base Queued (record of where it is being put), Upload Manager (thing that is converting formats for the synched files to iCloud), Error Domain (null) (isn't finding where it is supposed to be storing the file or not finding the synched file).


Which is why I don't have a lot of faith in iCloud as the "Just Happens" off-site backup or file repository. Too complicated.


Complicated = Things go wrong.


Or as our Papuan friends would put it, "She Allbuggerup!"


Peter

Nov 28, 2017 10:24 PM in response to PeterBreis0807

I experience this problem with one (and only one) Pages file. When I double-click the file, Pages starts but the file does not open and eventually the Pages File dialog opens. The same thing happens if I start Pages and opens the file from the File dialog.


At one occasion, the file did open after some time but the wheel kept spinning and I couldn't do anything but force quit. If it helps, I've saved the error report and can send it if needed.


Pages version 5.6.2, OS X El Capital 10.11.6 (neither Pages, nor OS X has been updated recently).

File lasted edited 2 August 2017 to make a correction and print to a PDF file.

File size 89.2 MB (but not larger than other files that open normally).

I use Google Drive but have only edited the file on my MacBook Pro - never on any other device.

Nov 30, 2017 1:44 AM in response to PeterBreis0807

Thank you to all of you for your comments. Pages is ok (so far) on my laptop; it's iPad that's the problem. I do all the necessary upgrades for the iPad as well as upgrading the various apps (including Pages) as and when. You say, Peter, that Pages is at 6.3.1. On my iPad it's 3.3.1. I've gone into Apple Apps and the only Pages app is this one. I've gone into settings to see if I can upgrade Pages from there but (as far as I can see) there's no way of upgrading from there. So I'm stuck with 3.3.1.


It's not a matter of trying to save a file, I can't even create a new file from templates (or, indeed, open existing Pages files).


It seems to me that iPad has updated to iOS 11.1.2 but left some of its own apps behind. I guess I'll have to keep switching to my laptop if I want to open or create in Pages.


Sylvia

Dec 1, 2017 12:21 AM in response to PeterBreis0807

I am suffering from the same issue. A document previously created on my iPhone and never moved from my iPhone now won't open on the iPhone. I've previously only edited and printed the document on the iPhone, but now it refuses to open. I can create other documents, but being unable to open an existing file has me flummoxed and irritated. I've done the usual regarding shutting down the phone. I have not tried deleting pages because I've never backed my files up to the cloud.


Thanks for any available help!

Pages won't open document

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