iTunes freezes when syncing with 80GB iPod video 5th gen

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iTunes freezes when syncing with 80GB iPod video 5th gen

Whenever I connect my 80GB iPod video 5th gen (circa 2006, model A1136), iTunes freezes shortly after beginning the syncing process. I have never synced this iPod with my computer before. I went into the Console and saw the following messages:

3/19/14 10:21:54.447 PM iTunes[1122]: Entered:_AMMuxedDeviceDisconnected, mux-device:10

3/19/14 10:21:54.447 PM iTunes[1122]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:10

3/19/14 10:21:54.447 PM iTunes[1122]: tid:17e9b - Mux ID not found in mapping dictionary

3/19/14 10:21:54.448 PM iTunes[1122]: tid:17e9b - Can't handle disconnect with invalid ecid

3/19/14 10:21:57.722 PM com.apple.usbmuxd[27]: _SendAttachNotification Device c0:63:94:82:9e:71@fe80::c263:94ff:fe82:9e71._apple-mobdev2._tcp.local. has already appeared on interface 5. Suppressing duplicate attach notification.

3/19/14 10:22:12.875 PM iTunes[1122]: Entered:_AMMuxedDeviceDisconnected, mux-device:11

3/19/14 10:22:12.875 PM iTunes[1122]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:11

3/19/14 10:22:12.875 PM iTunes[1122]: tid:17e9b - Mux ID not found in mapping dictionary

3/19/14 10:22:12.875 PM iTunes[1122]: tid:17e9b - Can't handle disconnect with invalid ecid

3/19/14 10:22:18.892 PM mds[46]: (Error) DiskStore: Unable to create/find index location 9E1F16D9-2E17-452A-917E-7EBF6A364A1F 0

3/19/14 10:22:48.952 PM mds[46]: (Error) DiskStore: Unable to create/find index location 9E1F16D9-2E17-452A-917E-7EBF6A364A1F 0

3/19/14 10:23:05.620 PM mDNSResponder[47]: Client application bug PID[1122](iTunes) : DNSServiceResolve(2E804DBFDE8EFBB6._appletv-v2._tcp.local.) active for over two minutes. This places considerable burden on the network.

Any thoughts/ways to resolve this? I'd love to have this iPod up and kicking again.

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.2)

Posted on Mar 19, 2014 7:28 PM

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Answer 1

Mar 20, 2014 6:20 AM in response to mmayes098

Make sure the MacBook is connected to its power adapter, so that it's not running on battery power.

I would put the iPod into Disk Mode

http://support.apple.com/kb/ht1363

If it goes into Disk Mode, run iTunes on your Mac and connect the iPod to a direct USB port. iTunes may prompt you to do a Restore. The Restore will erase the iPod, reinstall its software, and set it to default settings. Hopefully, iTunes will not freeze during this process.

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Answer 2

mmayes098 Author

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Mar 20, 2014 5:03 PM in response to Kenichi Watanabe

Put the iPod into Disk Mode. When I plugged it into my computer, iTunes tried to sync. That froze. I then tried to cancel the sync, but that froze also.

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Answer 3

Mar 20, 2014 9:54 PM in response to mmayes098

You should rule out two parts of the connection between iPod and Mac. (1) The USB port. (2) The USB docking cable. The third part is the iPod itself.

For (1), shut down (power off) the MacBook and disconnect all USB devices. As I mentioned before, it should be connected to its power adapter. Start it up and also do this to Reset (restart) the iPod

http://support.apple.com/kb/ht1320

Run iTunes and connect the iPod by itself to a direct USB port on the computer. If it has the same problem, disconnect the iPod and connect something else to the same USB port to confirm it is working and supplying sufficient power (preferably something similar, like another Apple device, a USB flash drive, or a port-powered external drive).

For (2), you'll need to try a different USB docking cable with your iPod, or try the cable you have with another working Apple device. Make sure the cable is not faulty.

If it's not (1) or (2) causing the problem, it is likely to be a problem on the iPod. Additional troubleshooting can focus on the iPod.

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