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An unknown error occurred (-50) while attempting to sync photos

I'm unable to sync my photos with my iPad mini using iTunes. I've tried following the knowledge base article, http://support.apple.com/kb/TS3697?viewlocale=en_US&locale=en_US, and that didn't work for me.

iPad mini (Retina) Wi-Fi, iOS 7.1

Posted on Mar 19, 2014 9:09 PM

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13 replies

Mar 19, 2014 11:52 PM in response to biuniu

Back up all data. There are several possible causes for this error. Please take each of the following steps that you haven't already tried. Stop when the problem is resolved.

Step 1

Delete the iPod Photo Cache. Quit and relaunch iTunes.

Step 2

Check the names of all albums and slideshows in iPhoto. The names should contain only plain letters and digits, not any punctuation marks or other characters. Rename them if necessary.

Step 3

Remove the soundtrack from any iPhoto slideshows that have one. If sync now works, you may be able to restore the soundtracks.

Mar 20, 2014 2:21 AM in response to biuniu

i have the same problem...in log file i find this


11/03/14 21:44:53,039 MDCrashReportTool[363]: 363:17305600|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./DiagnosticLogs/security.log.20140311T162320Z


i try to delete that file but it still not work!!!


i try all troubleshooting on apple site but nothing works!!!i call apple support a week ago....i'm still waiting for answer!

Mar 20, 2014 8:12 AM in response to biuniu

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View Show Log List

from the menu bar.


Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Mar 20, 2014 8:36 AM in response to biuniu

20/03/14 16:34:15,302 com.apple.usbmuxd[53]: MuxTCPInputSCE received RST for 0x14-adc4f918d092169ddba49040cb8275e730730df5@0x24100000:58547->0x10032ea90-MDC rashReportTool/NULL:26913: sendMuxSegment connection was closed

20/03/14 16:34:16,239 MDCrashReportTool[15874]: 15874:25694208|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./DiagnosticLogs/security.log.20140317T105436Z.gz

20/03/14 16:34:16,290 MDCrashReportTool[15874]: 15874:25694208|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./DiagnosticLogs/security.log.20140318T045404Z.gz

20/03/14 16:34:16,380 MDCrashReportTool[15874]: 15874:25694208|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./DiagnosticLogs/security.log.20140319T105538Z

20/03/14 16:34:16,471 MDCrashReportTool[15874]: 15874:25694208|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./DiagnosticLogs/security.log.20140320T055927Z

20/03/14 16:34:45,581 PluginProcess[15859]: view service marshal for <NSRemoteView: 0x7fa8d2881c40> failed to forget accessibility connection due to Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection was invalidated from this process.) UserInfo=0x7fa8d291b060 {NSDebugDescription=The connection was invalidated from this process.}

timestamp: 16:34:45.581 Thursday 20 March 2014

process/thread/queue: PluginProcess (15859) / 0x10b538000 / com.apple.NSXPCConnection.user.endpoint

code: line 2972 of /SourceCache/ViewBridge/ViewBridge-46.2/NSRemoteView.m in __57-[NSRemoteView viewServiceMarshalProxy:withErrorHandler:]_block_invoke

domain: communications-failure

May 14, 2014 3:43 AM in response to fabbro.fabbro

where is apple support??no answer to this problem?i contact apple support in these days and they have still no answer yet!they make me do the same things that i made the last and previous time.they don't tell me if it's possible to recreat that error, they told me nothing, i gave them log, test and anything thay aske me!!

they told me that the engineers are analyzing the problem, they repeat this for a month! they told me the same thinks about a bug that i open 2 years ago and it's still present.

May 14, 2014 6:57 AM in response to biuniu

I went to the apple store and they were able to help me resolve my issue. My iPhoto library was somehow corrupted even though iPhoto was acting fine. I used iPhoto library manager to create a new library and copy all of my photos and info from the old library I've been able to sync all of my iOS devices and haven't seen that -50 issue anymore.

An unknown error occurred (-50) while attempting to sync photos

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