4 Replies Latest reply: Mar 26, 2014 11:16 PM by Yang87
JCLeflore Level 1 (0 points)

All week I've been trying to update my phone to iOS 7.1 but I keep getting a message that says "Unable to Verify Update iOS 7.1 failed verification because you are no longer connected to the internet".  I am definitely connected to the internet each time.


iPhone 5, iOS 7.1
  • KC7GNM Level 4 (2,805 points)

    Are you trying to update over the air or connected to itunes?

  • sberman Level 7 (32,376 points)

    Try using iTunes on your computer to perform the update.

     

    Plug your iPhone into (current version of) iTunes.  Let it sync.  Choose "Check for Updates" from the iPhone's summary page in iTunes.

  • JCLeflore Level 1 (0 points)

    I was trying to update over the air. Finally worked when I plugged my phone into my computer.

     

    Thanks!

  • Yang87 Level 1 (0 points)

    I am having issues updating my Iphone 4.  At first I tried updating it over wifi then on iTunes on my computer and still no luck.  The message I constantly get on my computer is that I am not connected to the network, which I am.  Not too sure what else I have to do to get this update.  I am tempted to do a 'Restore' on my iPhone and see if that fixes it, but that is my last option.