HT201371: Use Touch ID on iPhone and iPad

Learn about Use Touch ID on iPhone and iPad
colinnno

Q: Touch ID has disappeared

Touch ID has disappeared from settings!

 

The usual path Settings > General > Touch ID & Passcode > Touch ID has no mention  of touch ID.

 

Has anyone got a clue what's happened?

 

(I'm running the latest version of IOs.)

Posted on Mar 20, 2014 6:14 AM

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Q: Touch ID has disappeared

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  • Helpful answers

  • by AmishCake,

    AmishCake AmishCake Mar 20, 2014 11:13 AM in response to colinnno
    Level 6 (9,381 points)
    Mar 20, 2014 11:13 AM in response to colinnno

    Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).

     

    Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

  • by Fabriciotoys,

    Fabriciotoys Fabriciotoys Sep 2, 2014 7:55 AM in response to AmishCake
    Level 1 (0 points)
    Sep 2, 2014 7:55 AM in response to AmishCake

    hi, im from Brazil. i have a iphone 5s bought in Miami USA 2013

    i had the same issue, freezing iphone, black screens some times, has to reset..didnt work

    then some ids/fingerprint start to be delete from nowhere .. after 1-3 days.. and I have to added again...and register my fingers

    and yes, yesterday my fingerprint option was gray, but I cant click (no focus)

    than apple support ask to restore...what crap!!! I did that,

     

    after I did this morning, the restore the id touch fingerprint is gone forever!!!

    is is just like my old iphone 5!!! without option of fingerprint/touch

    I read some people talking about water!! impossible.

    im only person that use my iphone 5s, I never dropped or be close of any drop of water..

    even rain !!! so is impossible that is due water!!!

     

    come one, work last night and today after restore option is gone forever?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 2, 2014 8:06 AM in response to Fabriciotoys
    Level 9 (57,249 points)
    iPhone
    Sep 2, 2014 8:06 AM in response to Fabriciotoys

    In the newer software the option is located right under Settings. If you have restored the device and the option for Passcode is gone, then you have a hardware error. It will not show Touch ID until you go into Passcode to activate it.

  • by Fabriciotoys,

    Fabriciotoys Fabriciotoys Sep 2, 2014 8:19 AM in response to ChrisJ4203
    Level 1 (0 points)
    Sep 2, 2014 8:19 AM in response to ChrisJ4203

    ok, there is options:

    general

    wallpaper & brightness

    sounds

    passcode   (here is the problem, before I restore was written  touch id and passcode")

     

    the finger print option gone!! dissapear!! yes, itwas workking yesterday... than this morning was gray (no focus) and my fingerprinte added dissaper..

     

    passcode screen after restore.jpgmy passcode 4 digits is activeted

  • by Fabriciotoys,

    Fabriciotoys Fabriciotoys Sep 2, 2014 8:27 AM in response to Fabriciotoys
    Level 1 (0 points)
    Sep 2, 2014 8:27 AM in response to Fabriciotoys

    adding the screen from setting that is beeing showing right now

     

    iso 7.1.2  - original!!  I never installed any pirate software or try to unlock using what they call jaibreak...

    photo 1.PNG