HT201371: Use Touch ID on iPhone and iPad
Learn about Use Touch ID on iPhone and iPad
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All replies
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Helpful answers
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Mar 20, 2014 11:13 AM in response to colinnnoby AmishCake,Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)
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Sep 2, 2014 7:55 AM in response to AmishCakeby Fabriciotoys,hi, im from Brazil. i have a iphone 5s bought in Miami USA 2013
i had the same issue, freezing iphone, black screens some times, has to reset..didnt work
then some ids/fingerprint start to be delete from nowhere .. after 1-3 days.. and I have to added again...and register my fingers
and yes, yesterday my fingerprint option was gray, but I cant click (no focus)
than apple support ask to restore...what crap!!! I did that,
after I did this morning, the restore the id touch fingerprint is gone forever!!!
is is just like my old iphone 5!!! without option of fingerprint/touch
I read some people talking about water!! impossible.
im only person that use my iphone 5s, I never dropped or be close of any drop of water..
even rain !!! so is impossible that is due water!!!
come one, work last night and today after restore option is gone forever?
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Sep 2, 2014 8:06 AM in response to Fabriciotoysby ChrisJ4203,In the newer software the option is located right under Settings. If you have restored the device and the option for Passcode is gone, then you have a hardware error. It will not show Touch ID until you go into Passcode to activate it.
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Sep 2, 2014 8:19 AM in response to ChrisJ4203by Fabriciotoys,ok, there is options:
general
wallpaper & brightness
sounds
passcode (here is the problem, before I restore was written touch id and passcode")
the finger print option gone!! dissapear!! yes, itwas workking yesterday... than this morning was gray (no focus) and my fingerprinte added dissaper..
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