I assume that you've been in contact with iTunes Support and that is who Ricky is (?) - we are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
What have you tried ? Is it the following :
Closing apps via the iPad's multitasking bar : double-click the home button to open the taskbar, and then swipe or drag each app's screen from there up and off the top of the screen to close them, and click the home button to close the taskbar.
A soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.