HT204497: Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch

Learn about Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch
JadeCH

Q: Since iOS 7.1 update I cannot connect to captive wifi connections or wifi hotspots, help?!

Since the latest update, my phone can connect to normal wifi (home wifi connected directly to a router) but it wont connect to captive wifi (my university network or my accomodation network) so basically any network that once you click connect, a screen pops up asking you to log in to the network. Have tried, resetting wifi network settings, turning phone off, taking out sim card and all the troubleshooting tips on here but still nothing? :/

iPhone 5s, iOS 7.1

Posted on Mar 20, 2014 11:13 AM

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Q: Since iOS 7.1 update I cannot connect to captive wifi connections or wifi hotspots, help?!

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  • by pashcan,

    pashcan pashcan Mar 25, 2014 9:26 AM in response to JadeCH
    Level 1 (0 points)
    Mar 25, 2014 9:26 AM in response to JadeCH

    Howdy,

     

    Since I can't be sure which troubleshooting tips you might've already tried from here, apologies if I suggest something that you may have already attempted unsuccessfully. Have a look at this Apple Support page (http://support.apple.com/kb/HT3867) where they talk about connecting to captive Wi-Fi networks. You can try hitting Cancel button in the popup and picking Use Without Internet option, after which you can open your regular browser and try logging-in through there.

     

    If this works, you can prevent your future-self from dealing with this automatic popup by toggling off Auto-Login option (see bottom of the same Apple Support page).

     

    A known limitation of Apple's Captive Network Assistant (that pesky automatic popup) is that it doesn't allow saving cookies, which are often needed for signing into captive portals like the ones your university and accommodation uses.

     

    Cheers,

    pashcan

  • by chrisnsue,

    chrisnsue chrisnsue May 1, 2014 10:33 AM in response to pashcan
    Level 1 (0 points)
    May 1, 2014 10:33 AM in response to pashcan

    What if nothing ever pops up? That's what's been happening on my phone since the update. It just shows as "connected" when it really isn't signed in, so no internet access is available. This is happening at multiple public wifi sites, and only since the software update, so I'm certain it's an Apple issue.

  • by Crazy11111111111,

    Crazy11111111111 Crazy11111111111 Oct 29, 2014 11:05 AM in response to chrisnsue
    Level 1 (0 points)
    Oct 29, 2014 11:05 AM in response to chrisnsue

    Hi Chrisnsue,

     

    Did you ever find a solution to your problem? I am currently having the same issue with a new work iPad.